Employer Industry: Employee Assistance Program

Why Consider this Job Opportunity:
- Salary up to $66,000 plus annual bonus opportunity
- Remote opportunity
- Benefits and Perks, including a 401(k) plan with a 2% company contribution and 6% company match
- Opportunity for up to 15 days of vacation and 11 paid holidays in 2024
- Sick leave and personal time benefits
- No sponsorship required for employment

What to Expect (Job Responsibilities):
- Provide direct EAP services to employees and families via phone for financial, legal, and caregiving needs
- Assess needs, offer resources, maintain case records, and ensure continuity of care
- Conduct initial intake, transfer calls to licensed counselors, and provide support during wait times
- Understand and promote EAP plans and resources, building relationships with vendors and partners
- Contribute to the EAP website and assist with training materials, staying updated on community services and industry changes

What is Required (Qualifications):
- Respect for confidential information and strong attention to detail
- Proficiency in Microsoft Office and online databases
- Excellent communication, relationship-building, and customer service skills
- Ability to work independently and as part of a team, adapting to a changing environment
- Resourcefulness and strong listening skills to assess and meet customer needs
- Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico

How to Stand Out (Preferred Qualifications):
- Bachelor's Degree in Behavioral health and/or Education or related field
- 1-2 years EAP experience with previous customer service background
- Bilingual in English and Spanish

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