• Job Description

  Req#: R0067622

  At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

  Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

  Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

  **This is an 11-month Fixed term role, part of our Stepping Stone program, which is designed specifically to serve as an integration opportunity for individuals with refugee status, who have the right to work in Ireland.**

  About the team and the role:

  
  At eBay, Customer Experience is a career, not just a job. This role is the first step into multiple options of career paths. As a Customer Experience Teammate, you will deliver a high level of customer service to our customers who contact with a range of queries regarding their eBay account. You will own high volume customer contacts to the point of resolution and help our customers by delivering extraordinary impact.

  Your journey with eBay will begin with a comprehensive training program on our products, technology and performance targets. After your initial training, you will be required to reach proficiency in your targets. Going forward you will participate in the ongoing training and upskilling, to set you up for a long-term career with eBay.

  The start date for this position is July 21st 2025.
  

  * Important Information *

  • This is an inbound phone based role that will include evening and weekend work.

  • This is a full time role.

  • For this role you need to be located in the Republic of Ireland.

  • You will need to have a fibre connection for the internet in order to work remotely.

  
  We provide virtual training and require full attendance for the training period.

  
  Training dates:
  July 21st 2025 - August 29th 2025
  
  Please note that no holidays / time off can be taken during this time to provide optimum training & upskilling.

  What You Will Accomplish:

  • Be a customer advocate making customers feel great about eBay

  • Communicate with eBay’s Buyers and Sellers through phone, chat and email

  • Listen to and understand customer issues and priorities while taking ownership to the point of resolution

  • Promote and encourage best practices on eBay while providing up-selling, cross-selling and account retention services as needed

  • Excel at learning through our training programs to keep growing your eBay knowledge

  • Master your knowledge of eBay technology and achieve your individual targets

  • Be responsible for your development goals and keep evolving to be your best self at work

  What You Will Bring:

  • Proficient in written and verbal English

  • Available for shift work including early mornings, late evenings, and weekend work

  • Experienced in Customer Service and are passionate about customers

  • Comfortable in communicating information over phone and email

  • Resilient and not afraid of challenging conversations, while being adaptable to a fast-paced and ever evolving workplace

  • Able to operate Windows and troubleshoot a PC, tablet, or mobile phone

  WHY US?

  • Basic Salary of €34,320

  • 25 days Holidays

  • Healthcare Plan

  • Pension Plan

  • Bike to Work Scheme and more...

  #LI-AV1

  #LI-Remote

  #indeedEMEA

  Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

  Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

  eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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• About the company

  9260 eBay Inc. is an American multinational e-commerce corporation based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website.

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