• Job Description

  Req#: R0067177

  At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

  Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

  Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

  Job Description

  About the team and the role:

  Buyer Experience Teammate

  We are passionate about creating experiences our customers love! Our Buyer Experience team is part of the Global Customer Experience Department. In this role you will be supporting customers who buy & sell on the eBay platform.

  The start date for this position is July 7th 2025.
  

  * Important Information *

  • This is an inbound phone based role that will include evening and weekend work.

  • This is a full time role.

  • For this role you need to be located in the Republic of Ireland.

  • You will need to have a fibre connection for the internet in order to work remotely.

  
  We provide virtual training and require full attendance for the training period.
  Our training is broken in to two sections.
  
  Training dates:
  July 7th 2025 - September 5th 2025
  
  Please note that no holidays / time off can be taken during this time to provide optimum training & upskilling.
  

  Benefits:

  • Basic Salary of €36,920

  • Quarterly Bonus Plan

  • 25 days Paid Holidays

  • Educational Assistance

  • Healthcare Plan

  • Pension Plan

  • Paid Parental Leave

  • 4 weeks paid sabbatical every 5 years
    

  To view all our benefits click here

  What you will accomplish:

  • Support eBay buyers and sellers with seamless buying experiences and issue resolution.

  • Mediate between buyers and sellers using step-based resolutions, not always conclusive in one call.

  • Assist members with buying, selling, and account-related inquiries.

  • Review and handle appeals related to eBay case decisions and feedback.

  • Make impactful decisions that may affect customers or eBay financially, while building trust.

  • Ensure eBay remains a safe and compliant platform, while continuously learning and adhering to schedules and goals.

  What you will bring:

  • You have at least 2 years customer service experience in either a virtual or face to face environment

  • In order to be considered for this role, candidates will need to be located in Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford or Wicklow

  • Ability to manage conflict, guide resolutions, and deliver difficult messages confidently.

  • Strong business perspective, excellent communication, and high emotional intelligence.

  • Self-aware, adaptable to different customers and cultures, with voice tone control.

  • Resilient, able to handle stress, and remain productive under pressure.

  • Motivated, disciplined, and capable of achieving targets, especially when working from home.

  • Strong PC skills, able to troubleshoot devices, and adapt to diverse customer profiles

  
  

  #LI-AV1

  #LI-Remote

  #indeedEMEA

  Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

  Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

  eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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• About the company

  9260 eBay Inc. is an American multinational e-commerce corporation based in San Jose, California, that facilitates consumer-to-consumer and business-to-consumer sales through its website.

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