• Job Description

  Req#: 24026587

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

  One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

  Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

  Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

  Job Description:

  The EBI Market Meader is a strategic partner and liaison to the Global Commercial Bank and Global Commercial Investment Banking as it relates to acquisition and deepening with commercial clients and their employees. This role will be responsible for managing relationship managers who closely work with EBI Companies

  This role is responsible for managing a team comprised of EBI Relationship Managers. Key responsibilities of the role include driving local strategies and tactics surrounding the client experience, deepening, and growing relationships, and ensuring operational excellence at the market level.

  As an EBI Market Leader, you will be responsible for reviewing market information such as: complex product analyses, product, and program profitability & financial performance. Assessing recommendations for product and program enhancements. Key competencies required include new client onboarding, program development and execution. Relationship management with external Clients, developing/foster new growth channels for clients as well as enhancing existing experiences, participating in conversations across all channels (as needed) as well as with internal control partners, product leaders, marketing, and finance teams to oversee the client-facing experience and overall results of the program.

  In addition to managing a team of EBI+ RMs, you will also be responsible for managing a team of Employee Relationship Managers (ERM). ERM teammates are responsible for engaging employees of the companies we serve to help them understand the breadth of benefits EBI offers and execute on uncovered financial needs. This role is a centralized role conducted mostly over the phone and includes participation in virtual seminars and in-person events such as benefits fairs.

  Responsibilities:

  • Champions organizational vision and values executing consistently to drive business results

  • Communicates and influences; Leads through change

  • Manages time and priorities, creating biggest impact and reduce variability

  • Manages risk; Mitigates escalations and identifies resolution

  • Manages strategic partnerships across the organization

  • Drives the Client Experience

  • Demonstrates confidence and commands respect and credibility

  This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

  Managerial Responsibilities:

  • Diversity & Inclusion: Model an inclusive environment for employees and clients, aligned to company D&I goals.

  • Manager of Process & Data: Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.

  • Enterprise Advocate: Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.

  • Risk Manager: Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

  • People Manager & Coach: Provide inspection, coaching and feedback to motivate, differentiate and improve performance.

  • Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.

  • Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization.

  • Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.

  Required Qualifications:

  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.

  • Collaborates effectively to get things done, building and nurturing strong relationships with key partners/clients across and outside of organizations.

  • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.

  • Has 5+ years’ of demonstrated experience with sales/bank operations and building, leading, managing and coaching a team.

  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.

  • Communicates effectively and confidently and is comfortable engaging all clients.

  • Has the ability to learn and adapt to new information and technology platforms.

  • Applies strong critical thinking and problem-solving skills to meet clients’ needs as well as escalate as needed with sense of urgency.

  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

  • Can attract, recruit, and retain an effective sales and operations team.

  • Efficiently manages your time and capacity.

  • Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.

  • Can interpret performance results, find opportunities to drive success and hold others accountable to results.

  • Can be flexible to work weekends and/or extended hours as needed.

  • Travel required: Will vary depending on geography.

  • Is proficient in computer skills and professional programs (example: Microsoft Office).

  • Has the ability to pass compliance requirements.

  Desired Qualifications

  • Experience in financial services and knowledge of financial services industry, products and solutions.

  • Experience in mortgage, retail or hospitality.

  • Experience working in an environment with individual and team goals where goals were routinely met or exceeded.

  • Undergraduate college degree.

  • Prior management experience.

  • Bilingual skills.

  Skills Used in this Role:

  • Executive Presence

  • Performance Management

  • Problem Solving

  • Relationship Building

  • Consumer Products and Solutions

  • Business Development

  • Teamwork

  • Time Management

  • Risk Management

  • Strategic Thinking

  • Coaching

  • Customer Focus

  • Building Rapport

  • Decision Making

  • Establishing Trust

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

Notice