HD Supply
eBusiness Customer Care Associate - On Site (Non-Remote)
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Job Description
- Req#: R25002698
Employer Industry: e-Business Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage with a wide variety of software tools to enhance your skills
- Chance to assist customers and positively impact their online shopping experience
- Infrequent unpleasant conditions in a comfortable indoor setting
What to Expect (Job Responsibilities):
- Respond to routine customer inquiries received via email, chat, or other online inquiry channels
- Assist customers with product selection and suggest various product options
- Provide support for account registration, setup, and user ID creation
- Utilize software tools to resolve customer inquiries and conduct order tracking
- Address and resolve post-order questions regarding shipping, billing, and delivery
What is Required (Qualifications):
- High School Diploma or GED strongly preferred
- Generally 2-5 years of experience in a relevant area
- Specialized skills training or certification may be required
- Ability to analyze, troubleshoot, and report performance issues with web platforms
- Strong judgment in accordance with well-defined policies and procedures
How to Stand Out (Preferred Qualifications):
- Experience working in e-commerce or online customer service environments
- Familiarity with order management systems and online platforms
- Proven ability to handle multiple customer inquiries simultaneously
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
#eBusiness #CustomerService #CareerOpportunity #DiversityAndInclusion #OnlineRetail
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
HD Supply is looking for talented, forward-thinking people to join our team - Apply online now for Corporate Jobs, Management Jobs, Information Technology Jobs, Warehouse Jobs, Sales Jobs, Transportat HD Supply Jobs
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