Employer Industry: Technology (eCommerce)

Why consider this job opportunity:
- Salary up to $30.29 per hour
- Comprehensive and competitive benefits package, including performance bonuses and equity
- Opportunity for career advancement within a fast-growing, non-traditional tech company
- Supportive and collaborative work environment
- Chance to enhance customer experiences through proactive problem-solving
- Work remotely with flexible hours

What to Expect (Job Responsibilities):
- Monitor exception reports for order and return issues, addressing problems such as bad addresses and stock shortages
- Provide timely email support to the customer service team regarding order changes and delivery failures
- Communicate with warehouses for updates on shipments, address changes, and fulfillment issues
- Run weekly metrics and scorecard reports, ensuring data accuracy and completeness
- Monitor systems for integration failures and manage IT ticket submissions for issue resolution

What is Required (Qualifications):
- Minimum of 1 year of eCommerce experience
- Strong attention to detail to ensure accuracy in order processing
- Excellent organizational skills to prioritize tasks and manage time effectively
- Proven ability to work collaboratively as a team player
- Customer-first mindset with a focus on improving customer experiences

How to Stand Out (Preferred Qualifications):
- Experience with NetSuite, including creating and editing sales orders and fulfillment records
- Familiarity with eCommerce platforms such as Shopify

#eCommerce #Technology #RemoteWork #CareerGrowth #CustomerService #DetailOriented

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