Cornell University
eCornell Casual Online Learning Technical Support Agent - Remote
This job is now closed
Job Description
- Req#: WDR-00050171
Employer Industry: Online Education
Why consider this job opportunity:
- Pay range of $20-$21 per hour
- Flexible part-time schedule with potential to increase hours during peak times and holidays
- Opportunity to work remotely
- Engage with a supportive team focused on student success and satisfaction
- Gain valuable experience in online education and technical support
- Work with innovative technologies and tools in a dynamic environment
What to Expect (Job Responsibilities):
- Provide exceptional technical support and customer service to students via phone, chat, email, and ticketing
- Maintain high service levels for student support metrics, including NPS, call answer rate, and CSAT ratings
- Resolve technical issues related to student records, course access, and enrollment
- Build rapport with students and assist them in navigating their courses and certificate programs
- Participate in ongoing training programs to enhance customer service skills
What is Required (Qualifications):
- High School Diploma or equivalent
- Experience with various CRM, LMS, and SIS software, including Salesforce, Canvas, and Destiny
- Strong communication skills, both written and verbal
- Ability to manage multiple tasks efficiently and prioritize effectively
- Must be able to work weekends and holidays as needed
How to Stand Out (Preferred Qualifications):
- Fluency in Spanish (written and verbal)
- Prior experience in online education or higher education support
- Fluency in American Sign Language (ASL)
#OnlineEducation #TechnicalSupport #RemoteWork #CustomerService #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Cornell University is a private Ivy League and statutory land-grant research university, based in Ithaca, New York.
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