The Cloud Sourcing Team specializes in supporting Accenture pre-sales deal teams to shape the reselling of Cloud Services into the client proposition then post-sale, to provide services to on-board the provider accounts, operate billing and provide a unique Customer Success Management function.

The Ecosystem Cloud Sourcing Analyst provides a critical service as part of the of the operations function to manage the MAG account configurations.

As an Ecosystem Cloud Sourcing Analyst, you will help our clients and Accenture Sales Team with the administrative and operational support activities including managing cloud provider accounts with AWS, MSFT, and GCP. This includes account setup and coordinates with other Accenture technical, billing, finance, and sales teams.

The Ecosystem Cloud Sourcing Analyst will support one or more clients through the lifecycle of their adoption of cloud products sourced with our Ecosystems team. Successful execution will require strong management of our cloud partners’ product updates, an understanding of configuration within the AWS, MSFT, and GCP portals, and training with clients & client account teams.

Primary responsibilities include:

Partner Knowledge and Relationships

• Will be focused on one or more Cloud partners’ products and services
• Partner Roadmap – Understand changes to the partners’ tools and capabilities as far as account management and support is considered
• support Sales Directors and Sales Enablers in helping them drive their resale revenue opportunities across different Market Units.
• Ability to log and follow up on partner tickets

Client Knowledge and Relationships

• Assess and resolve any client account management questions around setup, configuration, migration, reporting with the guidance of the AESS ESDs and ESAs
• Support onboarding and Customer Success functions accordingly
• Proactively stay up to date with all the latest technologies regarding Cloud providers (Microsoft, Google, AWS) and help cascade this knowledge to the other support team members.

Ecosystem Sourcing Quote to Cash Processes

• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create/ update operational procedures
• File enhancement requests and work with product management / product developpers to understand enhancements requirements.
• Work with the Sourcing team (sales directors & sales enablement) for Client Orders, Add-Ons, Renewals though the quote to cash process

Preferred Skills/Qualifications

• BA/BS in relevant field/area
• 2 – 4 years delivery experience working with key ecosystem partners administration, support, or configuration
• Experience in handling subscriptions or cloud accounts across the providers
• Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally

Preferred Skills:

• Knowledge & experience in cloud technologies in administration of one or more of the “Big 3” providers
• Proven ability to define, create, and manage complex problems in a constantly changing environment.
• MS Excel, ServiceNow and other tools expertise

Educational Qualification

Must have:

• Undergraduate degree
• English language fluency (oral and written)

Skills & Work Experience

Must have:

• A minimum of 1-2 years of experience in Sales Support/ Operations / Inside Sales

Good to have:

• Team collaboration
• Independent, proactive approach

Other requirements:

• Must be flexible with work hours according to shifting business needs.
• Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.