• Job Description

  Req#: C9337-25-2623?language=en&page=401&sort=publicationDateDesc

  Job summary

  An exciting opportunity has arisen for a Band 3 - ED Administration Coordinator to work within the Emergency Department (ED).

  We are seeking a motivated, committed, dynamic and forward-thinking individual who will join our respectable administrative team within the Emergency Department.

  The post holder will need to have effective communication skills, ability to work under pressure, good team player and excellent customer service skills. In order to support the smooth running of the department.

  This role will require the post holder to work shift patterns to ensure the department is covered 24/7.

  The post holder will adhere to Trust policy with regards to the sensitive information that patients are providing and all aspects of the Data Protection Act 1998.

  Main duties of the job

  The post holder will be responsible for for providing comprehensive administrative support and will be the first point of contact for patients and visitors attending the Emergency Department and is expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.

  Key Relationships:

  The post holder will work as part of the Emergency Department administration team and will work closely with the following post holders:

  • ED General Manager
  • ED Service Manager
  • ED Assistant Service Manager
  • ED Reception/Admin manager
  • ED Consultants
  • ED Doctors
  • ED Nurses
  • ED Matrons

  About us

  London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

  Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

  We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

  We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

  Details

  Date posted

  21 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £29,176 to £30,225 a year per annum inclusive HCAS

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  337-NP-8801NO

  Job locations

  Ealing Hospital

  Uxbridge Road

  Southall

  UB1 3HW

  
  

  Job description

  Job responsibilities

  To view the main responsibility, please see the attached the Job Description and Person Specification.

  Job description

  Job responsibilities

  To view the main responsibility, please see the attached the Job Description and Person Specification.

  Person Specification

  Education/ Qualifications

  Essential

  • Minimum 2 years NHS experience or equivalent receptionist experience role
  • GCSE (5 grades A-C) or equivalent experience
  • Excellent time keeping and team player

  Desirable

  • Knowledge of medical terminology

  Knowledge & Experience

  Essential

  • Knowledge of the Data Protection Act
  • IT literate with good keyboard skills

  Desirable

  • Experience of working within an Emergency Department or a high pressured clinical environment
  • Experience of working to strict and tight deadlines

  Person Specification

  Education/ Qualifications

  Essential

  • Minimum 2 years NHS experience or equivalent receptionist experience role
  • GCSE (5 grades A-C) or equivalent experience
  • Excellent time keeping and team player

  Desirable

  • Knowledge of medical terminology

  Knowledge & Experience

  Essential

  • Knowledge of the Data Protection Act
  • IT literate with good keyboard skills

  Desirable

  • Experience of working within an Emergency Department or a high pressured clinical environment
  • Experience of working to strict and tight deadlines

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  London North West University Healthcare NHS Trust

  Address

  Ealing Hospital

  Uxbridge Road

  Southall

  UB1 3HW

  
  

  Employer's website

  https://www.lnwh.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  London North West University Healthcare NHS Trust

  Address

  Ealing Hospital

  Uxbridge Road

  Southall

  UB1 3HW

  
  

  Employer's website

  https://www.lnwh.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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