Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $48.14 per hour
- Opportunity for annual bonuses or long-term incentive opportunities
- Supportive and collaborative work environment focused on employee growth
- Chance to make a positive impact on customer satisfaction and system efficiency
- Involvement in special projects that enhance customer engagement
- Competitive compensation package as part of Total Rewards

What to Expect (Job Responsibilities):
- Respond promptly and accurately to customer and vendor inquiries, escalating issues as needed
- Apply superior knowledge of wholesaler account setups, EDI, and dispensing data requirements
- Provide continuous updates to customers on open cases, ensuring proper follow-up
- Handle advanced and sensitive issues related to wholesaler account setups and data feeds
- Manage bundled cases to enhance overall customer satisfaction

What is Required (Qualifications):
- Degree or equivalent; typically requires 2+ years of relevant experience
- Minimum of 2 years of advanced administrative support experience
- Experience in product support and issue resolution with multiple departments or vendors
- Excellent critical and analytical thinking skills
- Knowledgeable in Excel and ability to work in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Prior experience in the Macro Helix Support division
- Experience in the Pharmaceutical Industry
- Knowledge of electronic data feeds (EDI) and Business Objects
- Familiarity with SAP and the McKesson Connect system

#HealthcareServices #CustomerSupport #CareerOpportunity #CompetitivePay #EqualOpportunityEmployer

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