• Job Description

  Req#: 39007

  Date Posted: 07/30/2024
  Req ID: 39007
  Faculty/Division: Faculty of Applied Science & Engineering
  Department: Educational Technology Office
  Campus: St. George (Downtown Toronto)
  Position Number: 00040768

  Description:

  About us:
  
  The Faculty of Applied Science & Engineering is a world-renowned community of researchers and students dedicated to solving some of the world's most pressing challenges through collaborative and multidisciplinary research and experiential education. Through rigorous technical training, and unparalleled extracurricular and professional experience opportunities, we prepare the next generation of engineering leaders and changemakers to unlock the future's boundless potential.
  
  Your opportunity:
  
  As the Educational Technologist, you will be the first point of contact for those who are requesting help and support from the FASE Educational Technology Office (ETO). As a service office, the ETO gets inquiries across all the services (e.g. Quercus, Academic Toolbox, Content Production) that we support; your role will be to trouble shoot and resolve requests as they come in or to triage these requests to the appropriate team member as needed, all in a timely fashion to provide excellent and reliable technical and pedagogical support.
  
  Your primary role is to support the University’s Learning Management System (e.g. Quercus) and other teaching and administrativetools (e.g. Academic Toolbox). This role includes technical problem resolution as well as coaching on pedagogical best practices (supported by the role’s Manager, Academic Toolbox).
  
  Your secondary role is to provide training and support via outreach with the FASE community. This includes authoring (and updating) instructional guides and training materials on how to use Quercus and other software and hardware used for teaching purposes. You will have an instructional design background whichwill allow you to understand how to effectively design courses and to help provide instructional and pedagogical recommendations on the use of software/hardware. In addition to the creation of training materials, you will offer consultations with faculty(and their teaching teams) and deliver training sessions and workshops directly to faculty and staff members, or assist with the coordination of these events. The successful candidate for this role is a strong writer and presenter, with the ability to communicate not only how to use a tool but how to use it to support teaching and learning.
  
  Your responsibilities will include:

  • Probing for information from end-users to identify problems and establish needs
  • Conducting needs assessments to determine end-user technical requirements
  • Configuring web applications according to objectives or user feedback
  • Assessing and determining best practices and standards for multiple instructional modalities
  • Providing formal job-related training
  • Researching, analyzing and recommending potential changes to system features
  • Facilitating educational workshops and seminars
  • Serving as a resource to a group or on a function

  Essential Qualifications:

  • Bachelor’s degree or an equivalent combination of education and experience
  • Minimum three years of related experience in educational development and/or training and development and experience with technical support, troubleshooting, and editing
  • Demonstrated experience in teaching and training users on new technologies and tools and working in an educational or learning environment is required
  • Strong knowledge in Institutional Learning Management System (E.g., Quercus/Canvas) or similar platforms, including knowledge of common issues and how to be addressed
  • Experience creating and/or configuring web-based applications, course shells or pages according to objectives and user feedback
  • Experience troubleshooting technical issues related to educational development
  • Proficiency with the use of audio visual equipment
  • Knowledge of social media integration
  • Exposure to common academic technologies such as LMS, webinar, and lecture capture tools is required
  • Demonstrated ability to learn quickly from reference manuals and on-line help resources
  • Able to communicate and work effectively with faculty, course instructors, TAs, support staff and university administrators
  • Able to successfully meet deadlines

  
  Assets (Nonessential):

  • Certificate in Instructional Design
  • Graphic design experience
  • Familiarity with Content Management Systems (CMS) platforms such as Drupal or Wordpress
  • Basic HTML/CSS skills

  
  To be successful in this role you will be:

  • Approachable
  • Articulate
  • Intuitive
  • Organized
  • Patient
  • Resourceful

  Notes:

  • This is a term position; approximate duration from September 2024- May 2026.
  • This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline .

  Closing Date: 08/16/2024, 11:59PM ET
  Employee Group: USW
  Appointment Type: Budget - Term
  Schedule: Full-Time
  Pay Scale Group & Hiring Zone:
  USW Pay Band 10 -- $70,844. with an annual step progression to a maximum of $90,595. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
  Job Category: Administrative / Managerial

  Lived Experience Statement
  Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

• About the company

  The University of Toronto is a public research university in Toronto, Ontario, Canada, located on the grounds that surround Queen's Park.

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