Grandview Heights Schools
Educational Technology Specialist
This job is now closed
Job Description
- Req#: 5131491
- High school diploma required or equivalent, Associates or Bachelor degree in related field preferred
- Certifications or degree in a technology-related area
- Expertise in troubleshooting, deploying, and managing Google and Apple Operating Systems and devices
- Experience in supporting and training with educational technology
- Acceptable BCI and FBI checks
- Users, Accounts, Software and Data Support
- Manages the OneRoster Synchronizations with 3rd party service providers
- Collaborates on the user provisioning and de-provisioning processes
- Supports assistive technologies for student services
- Collaborates on the application approval process
- Organizes, monitors, and coordinates our Student Data Privacy Agreements
- Provides new student and staff orientations
- Provides training to staff and students on software and hardware
- Tech Support Tasks
- Frequently monitor the support channels, ticketing system, and our walk-up tech station
- Promptly address support requests and troubleshoots system and network problems in a timely manner
- Leads initial contact and investigation of staff and student support requests
- Effectively troubleshoots problems with or without prior experience and works quickly to resolve issues
- Researches and understands emerging technologies
- Manages, monitors, and updates ticketing and asset inventory system
- Assigns and distributes new and refreshed technology devices as requested
- Efficient in all steps of system deployment including project planning, system management, and documentation
- Supports the asset recycling and disposal process
- Professionalism and Judgment
- Makes quality choices in decision-making situations
- Follows internal procedures and policies
- Keeps a positive attitude, appropriate demeanor, and professional appearance
- Participates in professional development opportunities
- Resolves conflicts with staff and works to promote a positive culture and climate
- Knows when it is appropriate to ask for assistance
- Is self-reliant in terms of prioritization and management of tasks
- Customer Service and Collaboration
- Aspire to always give outstanding customer service
- Be proactive, personable, and easy to get along
- Properly survey the technical demands of staff when problems occur
- Changes delivery of technology language based on each staff member's level of understanding
- Understands technology's impact on teaching and learning
- Collaborates with all staff to improve their ability to efficiently use reliable technology
- Potential exposure to blood or other bodily fluids and tissue
- Exposure to potentially dangerous and violent situations
- Occasional operation of a vehicle in inclement weather
- Regular requirement to sit, stand, walk, talk, hear, see and read
- Regular requirement to lift equipment, up to 50 pounds
Grandview Heights is seeking an innovative and tech-savvy Educational Technology Specialist to provide training, management, support, and implementation on district-adopted technology device and digital services. This position focuses on configuration, synchronization, and managing the applications in use by students, teachers, and district staff. A strong background in digital learning platforms and technical support are essential.
Title: Educational Technology Specialist
Reports to: Chief Technology Officer
Employment Status: GHESSA, 260 days, 8hrs per day
Qualifications:
Essential Job Functions:
Working Conditions:
Grandview Heights Schools is an equal opportunity employer in all areas of employment and promotion.
About the company
Grandview Heights Schools is a public school district in Columbus, Ohio that serves grades K-12.
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