• Job Description

  Req#: REF14484B
  Employer Description:
  
  Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Experian has been recognized as one of the 100 Best Companies to work for by FORTUNE and as one of the 100 “World’s Most Innovative Companies” by Forbes Magazine for the past five years.
  
  The employer believes in providing access and opportunities for everyone to participate in the financial system, ensuring that everyone has a fair chance to achieve their financial dreams. With a focus on data analytics, Experian aims to transform lives, create opportunities, and contribute to the growth of economies and communities. The employer is invested in the future, utilizing new technologies, fostering innovation, and attracting talented individuals to make a positive impact on the world.
  
  Job Description:
  
  Implementation Specialist Responsibilities:
  - Manage projects for new and existing clients
  - Collaborate with clients to understand objectives and set realistic expectations
  - Develop and manage project plans to ensure successful implementation
  - Guide and support clients throughout the project, resolving issues and delivering desired outcomes
  - Maintain a high level of client satisfaction
  
  Key Responsibilities:
  - Conduct kick-off meetings with new clients to establish project expectations and create implementation plans
  - Monitor and manage project implementation in accordance with contract agreement
  - Organize regular client and internal project team meetings to review project activities and establish deadlines
  - Proactively manage project progress and anticipate potential issues
  - Provide excellent service to clients by managing expectations and being responsive to their needs
  - Communicate project status and information to clients and internal project team regularly
  - Evaluate client needs and develop configurations that support business processes
  - Execute delivery and implementation plans
  - Test and troubleshoot final system setups
  - Provide training and end-user support during and after implementation
  - Track and resolve client issues in a timely manner
  - Escalate client issues for resolution when necessary
  
  Qualifications:
  - 5+ years of relevant work experience preferred
  - Ability to work collaboratively in a team
  - Demonstrated excellence in client relationship management and service skills
  - Proficiency in web technologies and various operating systems
  - Strong analytical, problem-solving, and time management skills
  - Excellent verbal and written communication skills
  - Effective organization and follow-up skills
  - Experience working remotely is preferred
  - Willingness to travel for periodic meetings
  - Bachelor’s degree or equivalent education and experience
  
  Traits we are looking for:
  - High integrity and strong morals
  - Proactive and self-starting with initiative
  - Effective communication skills at all levels of the organization
  - Ability to prioritize and work under time constraints
  - Quick response to changing business needs
  - Excellent planning, organizational, and time management skills
  - Team player
  - Problem solver and innovative thinker
  
  Additional Information:
  - All information will be kept confidential according to EEO guidelines.
  - Compensation is based on labor costs in different U.S. markets, and factors such as location, skills, experience, and education. The base pay range for this position is listed above.
  - The position is eligible for variable pay and a comprehensive benefits package, including health, life, and disability insurance, generous paid time off, parental and family care leave, an employee stock purchase plan, and a 401(k) plan with a company match.
  - Experian is an Equal Opportunity and Affirmative Action employer, committed to diversity and inclusion.
  - The employer values work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, and making an impact.
  - The employer aims to create a positive and supportive environment where everyone can bring their whole selves to work.

• About the company

  Experian plc is an Anglo-Irish multinational consumer credit reporting company.

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