Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Partial remote work flexibility, with on-site requirements as needed
- Engaging work environment supporting the implementation of innovative technology solutions
- Chance to work with a diverse range of clinical applications across various medical specialties
- Competitive salary commensurate with experience

What to Expect (Job Responsibilities):
- Provide end-user support for the Electronic Medical Record System and other clinical applications on a 24/7 basis
- Respond to support requests via telephone, system shadowing application, or onsite at clinics or hospitals
- Assist end users with optimizing system functionality at various locations
- Facilitate training sessions as a proctor or instructor for end users
- Collaborate with analysts on application and printer testing, as well as support for rollout and implementations

What is Required (Qualifications):
- Associate’s degree in a related field and two years of related experience, or an equivalent combination of education and experience
- Understanding of medical workflows and terminology
- Ability to communicate effectively both verbally and in writing
- Must possess sufficient educational background and experience to begin clinical applications analysis, support, and/or programming
- Must be willing and able to travel to various hospital and clinic locations as required

How to Stand Out (Preferred Qualifications):
- 1 year of experience in a customer service role
- 1 year of experience with Epic or EHR systems
- 1 year of experience in technical troubleshooting
- Experience working in an IT Helpdesk environment utilizing remote support tools and a ticketing system
- Familiarity with PC hardware/software knowledge

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