Description:

We are looking for a Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

KEY RESPONSIBILITIES:

Support OEM equipment and systems at customer production facilities

Diagnose and troubleshoot technical errors with equipment and determine proper solutions

Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers

Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements

DAILY RESPONSIBILITIES:

Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations

Work well with customers and fellow technical service and engineering personnel

Provide training to the customer staff on equipment operation

Produce timely, accurate and detailed service reports

Comprehend customer requirements and make appropriate recommendations and modifications as required

Schedule and plan service calls and customer visits

Skills:

PLC troubleshooting, Allen Bradley, electrical maintenance, Assembly, Blueprint, schematics, electrical testing, rockwell automation, commissioning, pneumatics, field service

Additional Skills & Qualifications:

Willingness and ability to learn and develop technical field service aptitudes

Ability to troubleshoot, test, repair and service technical equipment

Ability to work flexible shifts and adapt to changing work schedules

Willingness to travel 50%-75% of the time (primarily domestic / USA)

Will entertain candidates who want to travel 75%-100% travel

Able to effectively organize, schedule, and carry out work assignments with minimal supervision

Learn to interpret technical manuals, blueprints, diagrams

Understanding of the safe operation of hand tools and power equipment

Effective communication skills, verbal as well as written

Ability to develop skills in problem solving and troubleshooting

Basic / developing technical knowledge of process and/or industrial automation

Any experience in installation, industrial maintenance, and troubleshooting of processing systems is a plus

Attained or working toward Associates or technical degree in engineering or related field required. – Prefer higher level education in engineering, electronics, programming, etc.

Basic knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry

Basic understanding of control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems

Basic understanding of mechanical process equipment such as pumps, valves, meters and other components

Computer knowledge: Microsoft Office, Excel and Word

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.