• Job Description

  Req#: H4aYODudda
  WHO WE ARE
  
  We are a skin wellness brand with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results. An innovative and global British skincare brand with over 30 years of expertise and available in over 100 countries, we believe in ‘truth in beauty’.
  
  SUMMARY
  
  We’re looking for someone who is passionate about customer data and loves thinking of new ideas to implement to improve the customer experience. You are eager to learn and enjoy partnering across teams.
  
  Reporting to the Senior Manager of Digital Marketing & CRM, this role will be responsible for supporting the development of retention tactics amongst lifecycle communication channels to retain existing and new customers.
  
  A commitment of up to 20 hours per week is required, with office presence on Tuesdays, Wednesdays, and Thursdays (2 to 3 days in office).
  
  ESSENTIAL RESPONSIBILITIES

  • Support the Senior Manager of Digital Marketing & CRM in the briefing and planning of retention campaigns.
  • Work closely with digital agencies to utilize retargeting ads through Meta and Google and implement new advanced segmentation strategies to meet monthly goals.
  • Partner with the Assistant Email & SMS Manager on optimizing and testing new customer segments via the CDP platform.
  • Work with cross-functional teams to prepare new campaigns for content brief development, newsletters series and customer targeting.
  • Assist in reporting to track main KPIs (retention rate, churn rate, list growth, LTV, engagement rate, repurchase rate) across digital channels.
  • Research market trends to highlight marketing opportunities for the customer lifecycle.
  • Support email/SMS building and Q&A.
  • Additional tasks as assigned.

  
  
  Sustainability Responsibility
  

  • Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars.

  
  
  QUALIFICATIONS & CHARACTERISTICS

  • Pursuing bachelor’s degree in related field.
  • Proficient in Microsoft Office especially in Excel and PowerPoint.
  • Interest in the beauty industry and digital trends.
  • Knowledge of digital marketing and customer data.
  • Attention to details and strong organizational skills.
  • Advanced Excel and presentation skills.
  • Ability to successfully multitask and prioritize tasks in a fast-paced environment.

  
  
  PHYSICAL & TRAVEL REQUIREMENTS

  • Must be able to work in normal office conditions.
  • Must be able to commit up to 20 hours a week.
  • Work from NYC Office.

  
  PERKS

  • Competitive compensation starting at $17/hr.
  • School credits offered.
  • Commuter benefits.
  • A warm, open and fast-paced environment.

  
  
  Elemis is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment, where everyone feels respected and valued. We recruit positive minded people who share our core values and our commitment to sustainability.
  

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• About the company

  L'Occitane en Provence, commonly known as L'Occitane, is an international retailer of body, face, fragrances and home products based in Manosque, France.

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