• Job Description

  Req#: 4965845

  Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) delivers a wide range of human services designed to promote self-sufficiency, safety and well-being for all Georgians.

  What we offer . Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, deferred compensation, 13 paid holidays, vacation & sick leave, dental, vision, long term care, and life insurance; in addition to telework opportunities depending upon the position.

  Start your career in public service . The Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking a professional candidate for the position of Eligibility Specialist 1 to work with our Refugee customers to process applications and renewals to determine eligibility for DFCS programs. This position reports to the unit Supervisor.

  
  

  JOIN OUR TEAM!!!

  Pay Grade E
  

  In general, specialists engage in a great deal of communication with applicants for aid programs. In addition to fact-checking, they can act as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.

  Roles and Responsibilities:
  

  • Determines eligibility for Refugee Cash Assistance and Refugee Medical Assistance programs
  • Processes applications and/or reviews and interim changes using appropriate criteria and policies consistently and according to established guidelines.
  • Records and evaluates personal and financial data obtained from individuals.
  • Keys in a high volume of data using standard office hardware and software.
  • Performs other professional responsibilities as assigned.
  • A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required.

  • High school diploma or GED AND (1) One year of related customer contact/ interaction experience.

  OR

  • Completion of 90 quarter hours (60 semester hours) at an accredited college or university.

  
  Preferred Skills/Qualifications:
  Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following education/skills/experience:
  
  

  • Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR combination of education and/or customer contact/interaction experience for a total four (4) years.
  • Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.
  • Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology.
  • Must be able to work independently.
  • Demonstrated excellent customer service skills.
  • Fluent in English and other language/s.

  
  

  For more detailed information about the Georgia Department Human Services

  https://dhs.georgia.gov/

  Employment Information
  
  Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
  
  DHS is an Equal Opportunity Employer
  
  If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: HRHelpline
  
  The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
  
  DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
  
  As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
  
  Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification .
  
  This position is subject to close at any time once a satisfactory applicant pool has been identified.

• About the company

  The Georgia Bureau of Investigation is a state-wide investigative law enforcement agency within the US state of Georgia.

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