United States, California, San Francisco

Airport Customer Service

07-Sep-2023

Ref #: 22564

LinkedIn Tag: #LI-LR3

How you'll help us Keep Climbing (overview & key responsibilities)

We seek professional, self-motivated, and high-energy employees to express interest in the Elite Services Program. Team members are entrusted with the care of Delta’s most influential and valuable guests during all aspects of their on-the-ground experience in Delta airports worldwide. You will need to have relentless attention to detail and a desire to create moments of delight for all customers you interact with as an Elite Services Ambassador. Elite Services will create experiences that are so exceptional that long after a customer travels with Delta, the experience remains with them. Those interested who are qualified and in good standing will need to express interest.

By carefully planning the guest experience, you will provide personalized check-in and assistance through and around airports and ensure streamlined arrivals/connections while ensuring precise coordination with your colleagues at Delta and partner airlines. You will be assisting public figures, celebrities, those traveling in Delta’s “Delta One” international business class cabin, and other HVC guests where a one-on-one, high-touch, and personalized experience is expected. Your exceptional skills in customer service, the anticipation of guest needs, and your ability to ensure absolute privacy for all guests will ensure you are successful.

As an Elite Services team member, the following is required

Exceptional skills in customer service, the anticipation of guest needs, and the ability to ensure absolute privacy for all guests will ensure you are successful while taking ownership of the following:

• Warmly welcome guests, creating a positive arrival and/or departure experience while traveling in the airport.
• Promote airport facilities and provide accurate information on facilities, local attractions/events, transportation arrangement, and directions as needed around the airport.
• Work collectively with OSMs and gate agents in driving traffic to help maintain order and flow for arriving and departing guests in the airport.
• Maintain effective communication within the lobby, gate agents, and leaders.
• Stay aware of issues relating to driver and general airport operations.
• Be responsive to instructions and suggestions and work to resolve problems.
• Adhere to arrangements made and instructions relating to special guest needs, VIP and special requests, etc.
• Follow security procedures on the handling of guests and the protection of guest-related information.
• Listen to and promptly act to correct guest problems and complaints.
• Listen, understand, and respond immediately to customer and employee inquiries and requests for assistance.
• Greet customers with a friendly and sincere welcome.
• Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pickup and drop-off points, etc.
• Ability to effectively deal with all customers, some of whom will require high levels of patience, tact, and diplomacy to defuse issues and create moments of delight.
• Ability to read English language to ascertain information from luggage tags, claim checks, and to identify specific airline/customer pickup and drop-off points and street signs.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours, and/or responsibilities for this job at any time.

Driver Responsibilities:

• Load and unload guest luggage and other belongings, escort guests to and from the gate and/or connection or baggage areas.
• Transport guests to and from designated and approved locations using official Porsche vehicles, operate the vehicles in a safe manner and in accordance with established laws.
• Perform assigned duties associated with guest transportation while maintaining logs through approved tracking mechanisms.
• Properly maintain and clean Porsche vehicles.
• Assist to ensure the timely delivery of guest luggage, packages, gifts, messages, etc.
• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Maintain an alert and attentive demeanor.
• Take vehicles for periodic servicing and fueling as required.
• Complete a pre-driving checklist for vehicles daily ensuring that the following are in proper working order: lights, brakes and electric doors on vans and trucks, oil and tire pressure, fuels at proper levels.

The starting pay is $22.72 per hour. Additional pay increases occur regularly through 10.5 years.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

What will give you a competitive edge (preferred qualifications)