• Job Description

  Req#: 56953

  Elite Travel Advisor (Remote – Ontario Residents Only)

  Starting at $22.00/hr | Full-Time | Permanent | Work-from-Home

  
  Do you have experience in the Travel, Airline, or Hospitality industry and a passion for delivering exceptional guest service? Are you looking to grow your career with a company that values work-life balance, promotes from within, and welcomes your ideas? If so, Aspire Lifestyles invites you to join our extraordinary team!

  
  Why Aspire Lifestyles?

  
  We are a global leader and pioneer in the concierge industry with nearly 30 years of experience. As part of our team, you’ll enjoy the stability of a world-class organization without the pressure of commission-based sales or building your own clientele.

  
  What We Offer:
  
  - Remote work – from the comfort of your home
  - Starting wage: $22.00/hour
  - Full-time, 8-hour shifts (up to 40 hours/week)
  - Permanent position
  - Comprehensive benefits (after 30 days), including:
  - Dental, vision, and extended health care
  - RRSP with company match
  - Paid time off
  - Paid training
  - Career advancement opportunities

  Key Responsibilities:
  
  - Handle travel-related requests for a high-profile client via phone
  - Research, plan, and book customized domestic and international travel (flights, hotels, car rentals)
  - Assist with travel changes, cancellations, and rebookings
  - Provide expert guidance on exclusive member benefits and rewards
  - Troubleshoot issues related to the travel website and guide users through navigation
  - De-escalate and resolve customer concerns with professionalism and empathy

  
  What You Bring:
  
  - A passion for delivering outstanding customer experiences
  - Strong geographical and travel knowledge (professional or personal)
  - Proficiency in navigating multiple systems and online tools
  - Ability to thrive in a fast-paced, structured call center environment
  - Excellent verbal and written communication skills

  
  Requirements:
  
  - Must be a resident of Ontario, Canada
  - Must be available for full-time work, including afternoons and weekends
  - GDS experience is required
  - TICO certification require (with a willingness to obtain within 3 months of employment)
  - 2+ years of customer service experience, preferably in travel or hospitality
  - 1+ year of call center experience
  - 1+ year of travel industry experience
  - High school diploma or equivalent (Travel & Tourism diploma preferred)
  - Ability to pass a background check

  Work-from-Home Requirements:

  
  - Private, distraction-free home office with a lockable door
  - Wired high-speed internet (minimum 25 Mbps download / 5 Mbps upload)
  - No satellite internet; Wi-Fi not permitted
  - Smartphone with the latest operating system
  
  Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

• About the company

  International SOS is a health and security services firm, which counts nearly two-thirds of the Fortune Global 500 companies as clients, and takes around 5 million assistance calls every year.

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