What You’ll Do

1. Collaborate with department leadership to develop and implement individual performance goals, and continuously monitor employee behaviors to ensure prospective students have a positive experience, while ensuring compliance with applicable law, regulatory requirements and University policy.

2. Continually observe employee behaviors and effectively coach and advise employees on improving the quality and effectiveness of information delivery.

3. Ensure all staff are knowledgeable about all University courses and programs, as well as degree program options, enrollment requirements; ensure staff are able to guide prospective students through the University’s enrollment process and able to answer questions in a respectful and encouraging manner.

4. Participate as needed in the talent acquisition process to assist in selecting candidates and in the on boarding process.

5. Proactively identify opportunities to coach, including individualized accountability relative to expected behaviors and outcomes, to ensure individual and team performance goals are met.

6. Demonstrate growth mindset and change management skills to positively influence behaviors of all staff.

7. Select, mentor, coach and evaluate staff; establish and monitor appropriate employee performance objectives; prepare and present employee performance discussions, including one-on-one meetings and quarterly check-ins; implement mentoring and coaching plans, or disciplinary action, where appropriate.

8. Perform other duties as assigned or apparent.

NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.

Supervisory Responsibilities

Direct management of enrollment representatives

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• A Bachelor’s degree from an accredited institution

• Three (3) years of progressively responsible experience, that includes mentoring or assisting others in professional development, in a service environment

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:

• Previous experience as an enrollment representative

• High level of interpersonal and communication skills to accurately convey University information

• Self-motivated and be able to work effectively in a team environment

• Able to effectively communicate in written and oral formats to employees and students as well as convey a professional image to potential students and the corporate community.

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