• Job Description

  Req#: R1632048

  Job Title:

  EMEA CCaaS Project Manager

  Job Description

  Senior Project Manager, focused on the delivery of CCaaS implementation projects for the EMEA region.

  As a Senior Lead Project Manager, you will oversee complex technology implementation projects, focusing specifically on AI and contact center solutions. This role requires a balanced understanding of technical aspects, financial management , client interaction, and detailed project oversight within a structured PMO environment.

  Key Responsibilities:

  Technology Implementation:

  • Utilize technology solutions to fulfill client business objectives .

  • Manage projects involving AI, GenAI , contact center solutions ( CCaaS ), and customer experience technologies like voice/chat bots.

  • Financial Management:

  • Handle project budgets, revenue forecasts, and financial reporting.

  • Ensure timely and budget-compliant project completion.

  Client Engagement:

  • Interact effectively with strategic clients to understand needs and ensure project satisfaction.

  • Serve as the overall project lead, ensuring successful project completion.

  Workstream Management:

  • Oversee multiple concurrent workstreams, ensuring effective prioritization and alignment across diverse teams.

  Attention to Detail:

  • Maintain precision and quality in project deliverables and processes.

  PMO Compliance:

  • Adhere to Project Management Office standards and methodologies for consistent project management practices.

  Required skills:

  • 10+ years of proven working experience as a Project Manager in the information technology sector

  • Bachelor's degree in a related field.

  • Strong budgeting, change management, and client engagement skills

  • Ability to manage cloud contact center operations and implementations, particularly with AWS

  • Proficiency in Microsoft Outlook, PowerPoint, Excel, Project, and Office 365

  • Experience with project management life cycle, waterfall model, and strategic planning

  • F luency in English & French on a business level

  Preferred:

  • Proficiency in Agile Methodology, AI Concepts, and Generative AI

  • Project Management Professional (PMP) / PRINCE II or related certifications

  Location:

  UK, Work at Home, GB

  Language Requirements:

  English (Required), French (Required)

  Time Type:

  Full time

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• About the company

  Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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