J.P. Morgan
EMEA Payments Solution Centre - Analyst
This job is now closed
Job Description
- Req#: 210445501
- Consults with internal and external clients in multiple lines of businesses in the application of Global Client Access product functionality in the treasury and accounting functions
- Provides consultative support to clients on cash management, implementation and operational issues, inquiries, "how-to" type inquires on using products, problem resolution, software/hardware recommendations, and security practices
- Documents client technical support information, including client configuration changes, troubleshooting information, problem resolutions, sensitivity issues, and security concerns
- Forwards relevant information to relationship areas, product management, and team management as required
- Maintains high levels of expertise in web and networking technologies
- Provides feedback on product software performance and operational efficiency in the customer environment
- Develops specialized skills around the product line and the related technologies and businesses
- Fluent in English and French at a business level
- Excellent communication skills (verbal and written) with emphasis on banking terminology
- Demonstrate listening skills and ability to utilize probing questions to accurately assess and respond to an inquiry or request
- Soft skills (people skills, positive flexible attitude, emotional intelligence, etc.) are required
- Ability to work in a fast-paced environment and an adaptability to change
- Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time
- Holiday shifts coverage or over-time as needed by the business
- Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
- Highly organized with ability to manage competing priorities
- College degree preferred, or equivalent work experience
- Preferred previous experience in customer service, operations, preferably with work experience primarily in banking or the financial service industries
Grab this opportunity to join the Payments Solution Team!
As a EMEA Payments Solution Centre – Access Support Specialist in Payments you will be responsible for the full client experience with respect to the use and support of treasury web products (JPMorgan ACCESS) in a Technical Support Specialist role. You will provide professional, courteous, and competent technical and procedural telephone support to clients for web and PC based treasury products and services.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
About the company
J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.
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