• Job Description

  Req#: H9050-25-1635?language=en&page=394&sort=publicationDateDesc

  Job summary

  An exciting opportunity has become available to join the administration team in the Emergency Department at Wrexham Maelor Hospital.

  As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder is expected to provide effective administrative support to the clinical team in the Emergency Department.

  Nights 22:00-08:30 or 09:00 on a 3 on 6 off basis.

  The ability to speak Welsh is essential for this post.

  Main duties of the job

  To provide a comprehensive reception service to the Emergency Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.

  By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

  About us

  If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

  Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

  Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

  Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

  Details

  Date posted

  02 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 3

  Salary

  £24,433 to £26,060 a year per annum, pro rata

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  050-AC368-0625W

  Job locations

  Wrexham Maelor Hospital

  Wrexham

  LL13 7TD

  
  

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  Job description

  Job responsibilities

  You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

  Person Specification

  Qualifications

  Essential

  • Able to demonstrate English and Mathematics to GCSE or equivalent level
  • NVQ level 3 in Customer Care or equivalent qualification or experience
  • Welsh speaking - minimum level 3 required

  Experience

  Essential

  • Previous clerical/office/reception experience
  • Customer Service experience

  Desirable

  • Previous NHS experience

  Knowledge

  Essential

  • Able to use MS Windows, Word, Excel, TEAMS
  • Excellent communication skills
  • Able to work on own initiative

  Desirable

  • Previous use of the hospital systems i.e. Symphony / WPAS
  • Previous experience of communication, confidential information

  Person Specification

  Qualifications

  Essential

  • Able to demonstrate English and Mathematics to GCSE or equivalent level
  • NVQ level 3 in Customer Care or equivalent qualification or experience
  • Welsh speaking - minimum level 3 required

  Experience

  Essential

  • Previous clerical/office/reception experience
  • Customer Service experience

  Desirable

  • Previous NHS experience

  Knowledge

  Essential

  • Able to use MS Windows, Word, Excel, TEAMS
  • Excellent communication skills
  • Able to work on own initiative

  Desirable

  • Previous use of the hospital systems i.e. Symphony / WPAS
  • Previous experience of communication, confidential information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Betsi Cadwaladr University Health Board

  Address

  Wrexham Maelor Hospital

  Wrexham

  LL13 7TD

  
  

  Employer's website

  https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

  Employer details

  Employer name

  Betsi Cadwaladr University Health Board

  Address

  Wrexham Maelor Hospital

  Wrexham

  LL13 7TD

  
  

  Employer's website

  https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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