• Job Description

  Req#: C9184-25-0814?language=en&page=466&sort=publicationDateDesc

  Job summary

  We are seeking a compassionate and organised individual to join our Emergency Department (ED) team as a Receptionist. As the first point of contact for patients and visitors, you will play a crucial role in ensuring a welcoming and efficient environment during what can be a stressful time for many.

  The role will be required to provide efficient and effective administrative/typist duties to Yeovil District Hospital (YDH) and wider staff.The post requires flexibility and the ability to provide a wide range of administrative and typist duties as the services develop.

  Main duties of the job

  Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.Process urgent referrals and arrange appropriate outpatient appointments.Participate in team and Trust meetings as requested.

  About us

  At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

  • Flexible working options to help you balance work and life
  • NHS pension scheme for long-term financial security
  • Generous annual leave allowance to recharge and relax
  • A strong focus on career development to help you grow and achieve your potential

  Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

  We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

  Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

  The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

  Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

  Details

  Date posted

  12 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 to £24,169 a year

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  184-OL-OR-2511

  Job locations

  Yeovil District Hospital

  Higher Kingston

  Yeovil

  Somerset

  BA21 4AT

  
  

  Job description

  Job responsibilities

  Please see attached Job Description & Person Specification for further details of duties and responsibilities.

  Job description

  Job responsibilities

  Please see attached Job Description & Person Specification for further details of duties and responsibilities.

  Person Specification

  Qualifications

  Essential

  • *Good standard of general education
  • *NVQ 2 or equivalent experience

  Desirable

  • *ECDL
  • *NVQ 2 Business & Administration

  Experience

  Essential

  • *Good organisational and communication skills
  • *Ability to manage multiple tasks within defined timescales
  • *Proven experience in a receptionist role, dealing with non-routine procedures and practices
  • *IT skills
  • *Competent dealing with the general public
  • *Experience of self-development or training in administration and/or office practices

  Desirable

  • *Knowledge of key NHS terminology
  • *Previous knowledge of working a Customer Service environment
  • *Previous knowledge of working in the NHS
  • *Previous experience of working in a Hospital environment
  • *Knowledge of confidentiality and Data Protection issues

  Person Specification

  Qualifications

  Essential

  • *Good standard of general education
  • *NVQ 2 or equivalent experience

  Desirable

  • *ECDL
  • *NVQ 2 Business & Administration

  Experience

  Essential

  • *Good organisational and communication skills
  • *Ability to manage multiple tasks within defined timescales
  • *Proven experience in a receptionist role, dealing with non-routine procedures and practices
  • *IT skills
  • *Competent dealing with the general public
  • *Experience of self-development or training in administration and/or office practices

  Desirable

  • *Knowledge of key NHS terminology
  • *Previous knowledge of working a Customer Service environment
  • *Previous knowledge of working in the NHS
  • *Previous experience of working in a Hospital environment
  • *Knowledge of confidentiality and Data Protection issues

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Somerset NHS Foundation Trust

  Address

  Yeovil District Hospital

  Higher Kingston

  Yeovil

  Somerset

  BA21 4AT

  
  

  Employer's website

  https://www.somersetft.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Somerset NHS Foundation Trust

  Address

  Yeovil District Hospital

  Higher Kingston

  Yeovil

  Somerset

  BA21 4AT

  
  

  Employer's website

  https://www.somersetft.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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