Kelley Connect
Emergency Response Customer Service Representative
This job is now closed
Job Description
- Req#: 1532
Employer Industry: Emergency Response Services
Why consider this job opportunity:
- Temporary position with the potential for recurring assignments
- Opportunity to make a meaningful impact by helping individuals affected by natural disasters
- Flexibility in work hours, with the possibility of weekend support
- Supportive and compassionate work environment
- Work remotely from home with the necessary technological requirements
What to Expect (Job Responsibilities):
- Provide exceptional support and reassurance to individuals affected by natural disasters, demonstrating empathy and understanding
- Serve as the primary point of contact for customers, addressing inquiries and offering guidance
- Maintain accurate records of customer interactions for reporting and processing
- Provide referrals to relevant emergency services, such as emergency shelters
- Standby availability to assist whenever activations occur, particularly during high activation periods from June to November
What is Required (Qualifications):
- Strong communication skills with the ability to empathize and effectively address customer concerns
- Proficiency in using computer systems and software applications
- Ability to work 10-hour shifts, with potential weekend support
- At-home workstation capable of downloading web-based applications and maintaining internet speed greater than 40mbps
- Availability to assist during short activation notices depending on the type of event
How to Stand Out (Preferred Qualifications):
- Previous experience in customer service, particularly in emergency response or crisis situations
- Familiarity with emergency services and resources available for disaster relief
- Strong problem-solving skills and ability to remain calm under pressure
#EmergencyResponse #CustomerService #RemoteWork #DisasterRelief #CompassionateCare
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
From document management and workflow solutions to managed IT and print services, Kelley Connect is your partner for all of your office technology services.
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