• Job Description

  Req#: 30904

  Agency : Department of Central Management Services
  Closing Date/Time: 09/25/2023
  Salary: $3,858 - $5,348 monthly anticipated; CBA language applies
  Job Type: Salaried Full Time
  County: Sangamon
  Number of Vacancies: 1
  Plan/BU: RC014

  This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

  All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

  ***A RESUME IS RECOMMENDED FOR THIS POSITION***

  Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

  Posting Identification Number 30904

  POSITION SUMMARY

  Interested in a career with the State of Illinois? Do you have strong administrative skills and an eye for detail? If you have experience with customer service, insurance, entering data into spreadsheets and databases, this could be the job for you. Strong organizational skills, analytical abilities, and working with people add to the skills that will help you succeed in this role. This job offers the opportunity to support various teams within the Group Insurance Division with employee benefits and insurance programs, and other CMS administered programs within the Group Insurance Division.

  POSITION ESSENTIAL FUNCTIONS

  • Under direct supervision, engages in on-the-job training, learning to perform member support duties in the field of employment benefits and insurance programs. Learns and applies associated laws, rules, and regulations on an ongoing basis.
  • Develops effective communication skills through the answering of telephone calls and correspondence and other requests for information regarding group insurance benefits and services to provide optimal customer service and facilitates meaningful and appropriate outcomes.
  • Learns to utilize agency databases to locate information and provide efficient and accurate responses to inquiries and to verify the status of inquiries and/or outcomes.
  • Performs organizational office tasks in accordance with the established policies and procedures.
  • Performs general clerical duties for various units within the Group Insurance Division.
  • Coordinates with other areas in the Group Insurance Division to provide them with assistance performing equal level, related work when business needs or work volumes necessitate it.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

  MINIMUM QUALIFICATIONS

  • Requires knowledge, skill, and mental development equivalent to the completion of two years of college.
  • Requires one year of work experience in insurance administration, benefits administration, or human resources.

  PREFERRED QUALIFICATIONS

  • Prefers one (1) + year professional experience with office methods and procedures, practices, and work principles.
  • Prefers knowledge of employee benefit program within a private or public organization.
  • Prefers one (1) + year experience assimilating and recalling relevant insurance rules and regulations.
  • Prefers one (1) + year experience with personal computer programs/applications such as Microsoft Word, Excel, and Outlook, etc.
  • Prefers one (1) + year professional experience evaluating facts/data/information with criteria and reaching reasonable decisions and conclusions.
  • Prefers experience effectively relaying information verbally and in written form.
  • Prefers one (1) + year of experience utilizing basic mathematics in an office setting.
  • Prefers ability to receive, understand, and follow verbal or written instructions.
  • Prefers ability to establish and maintain satisfactory working relationships with coworkers, clients, plan members, or other inquiring parties.

  CONDITIONS OF EMPLOYMENT

  • Requires a valid driver’s license and the ability to travel.
  • Requires ability to lift boxes of scanned material weighing up to 30 pounds.
  • This position requires the applicant to pass a background check.
  • Overtime is a condition of employment and may be required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime.

  Work Hours: 8:30 AM - 5:00 PM Monday - Friday
  Work Location: 801 S 7th St Springfield, IL 62703-2487
  Agency Contact:

  CMS Human Resources

  Agency Contact: Emily Micek

  Email: Emily.Micek2@Illinois.gov

  Phone Number: 217-685-4143

  In order to submit a formal transfer request, please send the completed form to the above listed e-mail address. Applications for employment will not be accepted via e-mail.

  Job Family: Leadership & Management

  This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

  About the Agency:

  Central Management Services (CMS) is the operational engine working behind the scenes to enable the State’s more than 60 agencies, universities, boards, and commissions to deliver efficient, reliable service to all Illinois citizens. The Agency’s mission is to support the State by delivering innovative, responsive, and effective services that provide the best value for Illinois State government and the people it serves. Among the services CMS provides are human resources facilitation; benefits programs for employees, retirees, and local governments; property and facilities management; diversity initiatives for public contracting and State employment; joint purchasing support; vehicle oversight and support; surplus property programs; print and electronic communications services; and administrative hearings coordination.

  APPLICATION INSTRUCTIONS

  Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

  If you are not already signed in, you will be prompted to do so.

  State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

  Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

  If you have questions about how to apply, please see the following resources:

  State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

  Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

  The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

• About the company

  The Governor of Illinois is the chief executive of the State of Illinois, and the various agencies and departments over which the officer has jurisdiction, as prescribed in the state constitution.

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