• Job Description

  Req#: R8999

  Make a Difference in Someone’s Life!

  At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

  You Belong at Monarch

  You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

  Job Highlights:

  **This position requires that you reside in or near North Carolina**

  Starting at $60,000/yr.

  This Opportunity:

  The Employee Engagement Specialist serves as liaison between the HR department and employees, providing personalized assistance and support for various HR-related issues. This role involves ensuring employee satisfaction, encouraging a positive work environment, and maintaining efficient HR operations. This role will also assist with employee engagement activities, fostering a welcoming environment, promoting a positive experience for team members, and creating a positive uplifting atmosphere.

  What You'll Do:

  • Serve as the primary point of contact for employees seeking HR assistance, responding promptly and professionally to inquiries regarding forms, processes, policies and procedures, and general HR-related questions.

  • Utilize HRIS to document employee encounters and follow-up.

  • Guide new hires through the onboarding process and assist with integration into the company culture.

  • Maintain regular touchpoints with new employees at 30, 60, and 90 days to ensure their smooth integration and address any concerns or questions.

  • Support departing employees through the offboarding process, conducting exit interviews, collecting company property, and providing guidance on benefits continuation and final paycheck procedures.

  • Collaborate with management to organize employee engagement activities, recognition programs, and events aimed at fostering a positive and inclusive workplace culture.

  • Identify opportunities to streamline HR processes, enhance service delivery, and improve employee satisfaction through feedback collection and proactive initiatives.

  • Work closely with management and employees to improve work relationships, build morale, increase employee engagement and retention, and reduce turnover.

  • Provide HR policy guidance and interpretation.

  • Utilize strong interpersonal and communication skills, with the ability to interact effectively with employees at all levels.

  • Exhibit customer-centric mindset with a commitment to deliver high-quality service and support.

  • Handle confidential and sensitive information with discretion, integrity, and professionalism.

  • Maintain trainings as required and requested.

  • Demonstrate knowledge of emergency procedures and assist in crisis situations.

  • Demonstrate knowledge of and comply with all agency policies and procedures.

  • Complete all other relevant responsibilities assigned by the supervisor.

  • Driving and travel may be required.

  Education We're Looking For:

  Bachelors: Business (Required)

  Certifications We're Looking For:

  Drivers License (Valid) - USA, PHR - Professional in Human Resources - Society for Human Resources Management, SPHR - Senior Professional in Human Resources - Society for Human Resources Management

  Experience We're Looking For:

  Proven experience in HR, or customer service, with a focus on employee engagement

  Schedule:

  Monday-Friday 8am-5pm.
  
  **This position requires that you reside in or near North Carolina**

  Target Weekly Hours:

  40

  Monarch is an Equal Opportunity Employer

  Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

  Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

  This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.

• About the company

  Monarch is a North Carolina statewide provider of comprehensive specialty mental health and human services.

Notice