At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Senior Manager, Colleague Relations, you are responsible for the execution and ownership of investigating Employee Relations concerns and providing expert consultant and guidance to managers and employees. You will work to proactively support and maintain a positive employment climate, during the course of your investigation. You will lead complex and sensitive cases including Title VII, workplace violence, and other concerns.

As directed by the Lead Director of Investigations, you will be responsible for conducting thorough and impartial investigations into employee complaints and allegations of workplace misconduct, including by not limited to discrimination, harassment, retaliation, workplace violence, and other policy violations. This role ensures that all investigations are conducted in accordance with company policies, ethical standards, and legal requirements.

Key Responsibilities:

• Plan, conduct, and document detailed and unbiased investigations into employee complaints and allegations. Gather relevant information, interview involved parties, and review pertinent documents and records.

• Ensure investigations comply with federal, state, and local employment laws, as well as company policies. Stay updated on relevant legal developments and industry best practices.

• Maintain accurate and confidential records of all investigations and employee relations matters. Ensure documentation is complete, secure, and in compliance with legal and company requirements.

• Interpret and apply company policies, procedures, and practices to ensure consistent and fair handling of employee relations matters. Provide guidance and advice to managers and employees on policy-related issues.

• Prepare clear, concise, and accurate investigative reports that summarize findings and provide recommendations for resolution. Present findings to senior management and other stakeholders as needed.

• As needed, assist with training on employee relations topics, including workplace harassment, discrimination, and conflict resolution. Educate employees and managers on policies and procedures to prevent future issues.

Required Qualifications

• At least 7 years of relevant overall experience

• At least 5 years of Employee Relations Investigations experience

• Willingness to travel up to 10% (including plane travel)

Preferred Qualifications

• 5-10 years of Employee Relations experience

• Certification in HR (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)

• Strong analytical, problem-solving, and decision-making skills

• Detail-oriented with excellent interpersonal and communication skills

• Ability to remain calm under pressure and manage multiple investigations simultaneously

• Ability to handle sensitive and confidential information with integrity

• Strong organizational and project management skills

• Master’s degree preferred

Education:

Bachelor’s Degree required; equivalent work experience may substitute

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.