• Job Description

  Req#: 30472

  Company Description

  Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

  Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

  Job Description

  The purpose of this job is to perform routine activities related to employee relations and HR compliance matters.

  Essential Functions

  • Monitor and investigate team members and guest complaints; escalate when necessary
  • Implement loss prevention procedures to safeguard company assets, prevent and minimize theft, and reduce shortages and fraud.
  • Monitor background and MVR results and respond to concerns from the background check adjudication process; escalate when necessary
  • Resolve team member common operational questions and concerns; escalate when necessary
  • Collaborate with HRBPs and business leaders to resolve team member and guest issues
  • Handle document requests as they relate to employee relations, DOL, EEOC and litigation threats
  • Assign compliance training; track and report completion
  • Coordinate DOL poster compliance; order posters as needed

  Qualifications

  • High school diploma or equivalent certificate required
  • Bachelor’s degree in business administration, human resources management, employee relations or related field preferred
  • Minimum one year experience in human resources related field highly required
  • Minimum one year experience conducting loss prevention investigations required
  • Bilingual (Spanish) a plus
  • General knowledge of all company policies
  • General knowledge of federal and state laws concerning labor relations
  • Intermediate Microsoft Office skills
  • Strong organizational skills with attention to detail
  • Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
  • Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
  • Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
  • Demonstrate integrity and ethical behavior including but not limited to confidentiality

  Additional Information

  #LI-CH1

• About the company

  Pilot Company is the largest operator of travel centers in North America with more than 750 locations in 44 states and six Canadian provinces. Headquartered in Knoxville, Tennessee, the company employs more than 28,000 people. CEO Jimmy Haslam has embraced technology and moved Pilot Flying J in new directions, leading the company's growth from 1.1 billion fuel gallons sold in 1996 to more than 7 billion sold annually today. Pilot Flying J serves more than 1.6 million guests a day and is committed to connecting people and places with comfort, care and a smile at every stop.

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