FLSA Status

Nonexempt

Job Role Summary

The Employee Relations/Benefits Associate works with the Employee Relations and Benefits Teams in providing a high level of customer service and maintenance of confidentiality. This role involves
being able to effectively communicate and apply critical thinking while working in a fast-paced, team-oriented environment. Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach, and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health PRIDE values of Professionalism, Respect, Innovation, Development and Excellence
• Develops and maintains trusting relationships with staff and management
• Responds to unemployment inquiries and provides reporting on unemployment claims and keeps the ER Consultant up to date on the status of cases.
• Works closely with the TA group, OCC Health and the review committee to determine if new hires’ medical and religious exemptions are approved. Answers questions that new hires may have.
• Assists with planning events including Employee Appreciation Week, Distinguished Ambassador Dinner and employee retirement receptions
• Reporting and involvement with employee perks such as the YMCA and Early Learning Indiana and Vizient programs.
• Administers the Colleague Cares program, providing quarterly reports to the Manager, Employee Relations and Benefits, Payroll for tax withholding, and the Eskenazi Health Foundation for reimbursement.
• Assists with training of new leaders on the Corrective Action Workflow in Sucessfactors.
• Coordinates with the Payroll Department on PTO donations, reviewing the 3rd Party Administrative reports to substantiate the leaves.
• Assists with following up with new hires to get them enrolled in the benefit offerings immediately to avoid coverage lapses and retro premiums.
• Responds to benefit inquiries, assisting employees with uploading documents and with benefits new hire enrollment and life event changes
• Follows up on obtaining waivers for employees who are switching from benefit eligible to PRN and monthly and annual look back period medical plan offerings
• Assists with annual open enrollment
• Assists with the Social Security number and name corrections for the ADP/ACA 1095C program
• Provides the monthly leader report to IT for the file feed for the 3rd party FMLA vendor
• Provides backup on the administration of the Tuition Reimbursement Program
• Provides backup to the Human Resources Administrative Specialist
• Responds to HR Shared Services employee requests for information within 2 business days
• Performs other duties as assigned
  

Job Requirements

Accredited Bachelor’s degree; OR four (4) or more years of experience in Human Resources is required

• Strong computer/technical skills, previous HRIS experience preferred

Knowledge, Skills & Abilities

• Communicates effectively in a tactful, courteous manner, both orally and in writing; communicates
• Demonstrates effective listening skills
• Effective research, problem-solving and follow-through skills
• Ability to:
  • prioritize work and devise own work patterns and methods
  • work effectively, accurately and tactfully under pressure
  • follow directions and exercise good judgment
  • gather and compile data
  • maintain professionalism in emotionally charged settings
  • establish and maintain effective working relationships with management and employees
• Proficiency in Microsoft Office (Word, Excel and Power Point) required
• Ability to generate reports in Excel.
• Ability to gain competency with HRIS Success Factors, Kronos, On-Base and other software such as E-Learning systems