This position is part of the

Administrative Professional (Employee Group)

One of Canada’s leading comprehensive universities and a Top Employer in Hamilton- Niagara, and ranked #3 as Canada’s Best Employers compiled by Forbes and Statista , Brock University is an inclusive, welcoming campus community that offers a wide range of unique career opportunities for those with passion, energy and expertise . We’re looking for team members who want to help us continue to deliver an exceptional student experience, perform impact-driven research and generate life-changing breakthroughs for our world. Ignite new possibilities for your career. Break through at Brock.

Post End Date:

Note to all candidates: This posting will close at 12:01 am on the date listed .

June 3, 2024

* Please note: This is an 8-month fixed term contract *

A day in the life...

The Employee Services Representative (ESR) is an integral part of our People & Culture team and acts as the first point of contact to the department for all employment-related inquiries and transactions for faculty and staff at Brock University. Reporting to the Manager, People Systems & Projects, the ESR will provide exceptional customer service when responding to employee questions, employment-related requests and supporting the usage of the Workday HR information system (HRIS). You will be accountable for the accurate and timely processing of employee transactions within the HRIS, and will provide support for HR systems projects, including testing for system upgrades and changes, systems training and employee job aid maintenance.

As the Employee Services Representative you will:

• Receive and respond to employee questions related to their employment, general HR policies, confirmation of employment as well as support with Workday system access, self-service and resources;
• Process system-based changes in the HRIS related to employment changes including processing new hires, transfers, change of status, and ending contracts in an accurate and timely manner;
• Guide and support the University community through a variety of business processes in the Workday HRIS system including staffing processes such as hire and adding additional jobs;
• Support system security and data integrity by completing duplicate management tasks;
• Run audit reports on data to ensure accuracy, making necessary adjustments to correct errors;
• Draft step-by-step instructions to support the development of job aids for end users;
• Support system projects including implementation and testing of new modules, upgrades and process redesigns;
• Provide administrative support for the People & Culture department including answering the phone, responding to general email inquiries and directing queries to the appropriate staff.

What you need to succeed…

• A post-secondary degree or diploma in a related field (e.g. business, human resources, office administration, etc.);
• Previous administrative experience in a professional setting. Previous human resources experience will be considered an asset;
• Strong proficiency in computer skills, including word processing, spreadsheets, database applications and HR systems, combined with an aptitude to learn new software;
• Excellent customer service and the ability to interact courteously and professionally with a variety of individuals;
• Strong oral and written communication skills;
• Ability to exercise sound judgment, with tact and diplomacy;
• Excellent organization skills, with a demonstrated ability to show a high level of concentration for the task at hand;
• Excellent time management skills, with a proven ability to multi-task and prioritize in a fast paced, changing environment under minimal supervision;
• Demonstrated ability to work independently and take initiative;
• High level of accuracy and attention to detail;
• Highly adaptable, flexible, and responsive.

Preferred Skills:

• Knowledge of University operations and departments.
• Understanding of University policies and procedures.
• Demonstrated experience in a public sector or educational environment.
• Working towards CHRP designation.
• Previous experience with Workday.

Compensation Information:

• Job Grade J, Salary Scale ($52,920.00 - $90,720.00)*;
• Target Hiring Range: $52,920 - $57,000
• This an 8-month, contract position.

*The salary range indicated is representative of all positions evaluated at this level. Actual salary is determined by assessing related skills, experience, internal equity and market competitiveness, subject to available budget.

Applicants are required to upload a resume and cover letter as part of the application process.

Brock University is actively committed to diversity and the principles of Employment Equity and invites applications from all qualified candidates. Women, Aboriginal peoples including those who identify as members of First Nations, Inuit and Métis Peoples, members of visible minorities and racialized groups, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ) persons are encouraged to apply. We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, as outlined in the Employment Accommodation Policy https://brocku.ca/policies/wp-content/uploads/sites/94/Employment-Accommodation-Policy.pdf . Please advise: talent@brocku.ca to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially.

It is Brock University’s policy to give consideration to qualified internal applicants.

We appreciate all applications received; however, only candidates selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca