• Job Description

  Req#: 52661

  Job role

  • Providing local IT support activities to end users, including hardware and software support.
  • Complete IT onboarding and offboarding activities including Laptop preparation/clean down, induction meetings, and maintenance of the IT Asset database
  • Setup and Maintenance of the IT infrastructure at basic level as smart hands for L2/3 teams
  • Providing IT project support as required.
  • Act as a local liaison between IT and the business
  • Assist end users in engaging with the ServiceDesk
  • Support the ServiceDesk in providing L2 support when local support is required
  • Troubleshoot and provide local support for end users
  • Maintain internal user guides, guidance notes and technical documents
  • Provide new starters with correct equipment and guided access to IT resources.
  • Complete asset management tasks
  • On call/standby work during scheduled out of hours IT upgrades
  • Provide vacation / holiday coverage to other regions
  • Managing tickets in ServiceDesk platform, ensuring the are updated and resolved within SLA’s
  • Response time for escalations to Level 2 supported within SLA’s
  • New hire equipment available on start day
  • Replacement equipment available to meet SLA
  • Leaver equipment inventory managed
  • Tickets and escalations up to date & clearly managed
  • Bring one innovation idea to the manager each quarter

  Your Profile

  • Excellent English skills both written and verbal.
  • Excellent verbal and written communication skills– ability to convey technical information to non-technical users successfully.
  • Able to manage priorities under pressure
  • Good knowledge of Windows client software and Microsoft office.
  • Experience in working in an agile organization that is fast moving and requires a positive “can do” attitude
  • Interest and the ability to learn new technologies, knowledge of networking (including wifi, routers, switches, VPN), O365 and laptop imaging would be an advantage
  • Experience in working across all levels of an organization

  Renesas Electronics Corporation (TSE: 6723) empowers a safer, smarter and more sustainable future where technology helps make our lives easier. A leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at renesas.com. Follow us on LinkedIn, Facebook, Twitter, YouTube, and Instagram.

  Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

  We are committed to creating a diverse culture where everyone is included and feels a sense of belonging. For more information, please read our Diversity & Inclusion Statement.

• About the company

  A global leader in microcontrollers, analog, power and SoC products, Renesas delivers trusted embedded design innovation to shape a limitless future.

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