• Job Description

  Req#: vpL5Gss04v

  Deadline for Application: 3/29/2024
  The End User Support Specialist provides end-user technical support across a wide range of hardware and software technologies. Implements and supports end-user technology across the company.

  KEY DUTIES AND RESPONSIBILITIES:

  • Provides on-site and remote end-user support for various types of hardware and software including computers, printers, servers, and peripheral devices
  • Installs or relocates workstations, computers, printers, software, and other equipment
  • Supports cyber security through asset tracking, systems monitoring, completing antivirus or other software scans, completing system updates, and managing user permissions
  • Troubleshoots and resolves network issues including local area network connections, network access, and Wi-Fi configurations
  • Manages the company’s Google Admin Console including user email accounts and user/team Google Drives
  • Monitors and updates orders within the help desk ticketing system
  • Supports backup services for servers and computers
  • Researches and deploys new technologies to improve user, team, and/or business performance
  • Works with vendors to resolve hardware and software problems
  • Provides training to end users on various types of hardware and software
  • Develops and publishes end-user training documents
  • Other duties as assigned

  REQUIRED QUALIFICATIONS:

  • 2 years of end-user support or related experience
  • High school diploma, GED, or equivalent education
  • Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge
  • Experience with Google Admin Console including managing users, data migration, and Google Apps such as Drive, Gmail, and Calendar
  • Experience imaging/re-imaging computers
  • Experience troubleshooting and removing malware
  • Excellent verbal communication skills
  • Excellent customer service skills
  • Excellent critical thinking and problem-solving skills
  • Strong Organizational and time management skills
  • Experience working with confidential information and the ability to maintain confidentiality

  PREFERRED QUALIFICATIONS:

  • Associate’s Degree in a related field

  PHYSICAL REQUIREMENTS:

  • Sitting and standing for extended periods of time
  • Ability to lift up to 50 lbs. and push/pull up to 100 lbs

  • Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items

  COMPENSATION DETAILS:

  • Pay Range: $47,000-57,000; actual pay will be determined based on qualifications
  • Accrue paid time off (PTO) immediately; starting at 2 weeks per year.
  • Health, dental, vision, life, disability, accident, and critical illness insurance plans are available.
  • Retirement plans are available after 6 months of employment.

  Native Roots Cannabis Co. is aware that fake job postings, job interviews, and job offers are being promoted, mainly on social media. Native Roots will only make a job offer to a candidate once the candidate has submitted a job application and participated in a face-to-face interview. Native Roots will never request payment or require candidates to submit a check or other form of financial information during the recruitment/onboarding process. All email correspondence from Native Roots will end in “@nativerootsdispensary.com”. If you have any questions, please visit the Native Roots careers website at https://nativeroots.applytojob.com/ or contact [email protected].

  
  
  

• About the company

  Shop Online at Colorado's top Marijuana Dispensary providing a variety of high quality medical & recreational marijuana, extracts, infused products, and more. Also Featuring Native Roots Wellness high-quality CBD products (303)-623-1900

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