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Job Description
- Req#: C9199-24-0416?language=en&page=102&sort=publicationDateDesc
- Educated to GCSE level or equivalent, including Grade C or higher in English and Maths (2)
- NVQ Level 2 or equivalent (1)
- Significant experience office based administrative support/reception work, preferably within a hospital setting
- Experience of customer service in a multicultural environment
- Demonstrates understanding of importance of maintaining privacy and dignity
- Experience of prioritising own workload in a highly pressurised working environment
- Demonstrates customer experience
- Flexible approach to shift patterns
- Knowledge of NHS targets
- Working knowledge of hospital based IT systems
- Excellent organisational skills
- Ability to successfully manage and resolve difficult situations
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to deal with the public in person and on the phone
- Ability to work alone and part of a team
- Experience in managing difficult situations/conversations
- Ability to multi-task
- Experience working in a fast-paced environment
- Educated to GCSE level or equivalent, including Grade C or higher in English and Maths (2)
- NVQ Level 2 or equivalent (1)
- Significant experience office based administrative support/reception work, preferably within a hospital setting
- Experience of customer service in a multicultural environment
- Demonstrates understanding of importance of maintaining privacy and dignity
- Experience of prioritising own workload in a highly pressurised working environment
- Demonstrates customer experience
- Flexible approach to shift patterns
- Knowledge of NHS targets
- Working knowledge of hospital based IT systems
- Excellent organisational skills
- Ability to successfully manage and resolve difficult situations
- Able to communicate accurately and effectively with patients and colleagues, verbally and in writing
- Able to deal with the public in person and on the phone
- Ability to work alone and part of a team
- Experience in managing difficult situations/conversations
- Ability to multi-task
- Experience working in a fast-paced environment
Job summary
We have an exciting opportunity for a highly motivated and enthusiastic receptionist to join our friendly and busy team of health professionals in the Endoscopy Unit at Croydon University Hospital.
The successful candidate will be the first point of contact for patients and visitors to the department and will be expected to provide comprehensive administrative/clerical and reception services. We are looking for a candidate with excellent communication skills, the ability to work as part of a team and to prioritise/organise their own workload.
The right candidate will be sympathetic and sensitive to the requirements of staff, patients and other service users, whether communicating by telephone or face-to-face, including dealing with difficult or demanding situations.
In return, we offer structured training in a supportive environment.
Post holder will be expected to commit to shift patterns which ensure the needs of the service are met. There may be shift 'flex' although the position requires this candidate to work from 10:00 - 18:00 Monday to Friday,
Main duties of the job
Endoscopy Receptionist Band 2, Full-time
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Proposed interview date: 24th July 2024
About us
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Date posted
10 July 2024
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,696 a year pro rata per annum incl. HCAS (outer)
Contract
Permanent
Working pattern
Full-time
Reference number
199-NN-6399880-A&C-Z
Job locations
Croydon University Hospital
530 London Road, Thornton Heath,. CR7 7YE
Croydon
CR7 7YE
Job descriptionJob description
Job responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Job responsibilities
***Please see the attached supporting document which contains more information about the role in the job description and person specification***
Person SpecificationPerson Specification
Qualifications and Training
Essential
Experience and knowlegde
Essential
Desirable
Personal Qualities
Essential
Desirable
Qualifications and Training
Essential
Experience and knowlegde
Essential
Desirable
Personal Qualities
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Croydon Health Services NHS Trust
Address
Croydon University Hospital
530 London Road, Thornton Heath,. CR7 7YE
Croydon
CR7 7YE
Employer's website
https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)
Employer details
Employer name
Croydon Health Services NHS Trust
Address
Croydon University Hospital
530 London Road, Thornton Heath,. CR7 7YE
Croydon
CR7 7YE
Employer's website
https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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