• Job Description

  Req#: C9418-25-1011?language=en&page=428&sort=publicationDateDesc

  Job summary

  The Endoscopy Department Booking Office is looking for an enthusiastic Receptionist to join their friendly team, working alongside other admin team members in a fast-paced and busy clinical unit.

  Main duties of the job

  Greet and receive patients and visitors upon arrival to the Endoscopy unit, ensuring they are welcomed professionally and promptly notifying the appropriate nursing staff of their presence.

  Handle telephone calls efficiently, responding to enquiries from both clinical staff and the public regarding patient admissions, transfers, and discharges. Ensure all information is accurately documented and communicated to the relevant individuals.

  Manage and organise patient documentation, including the collation, preparation, and electronic scanning of all paperwork into the hospital's patient records system.

  Prepare all necessary admission documentation in advance to support smooth patient intake processes.

  Perform administrative tasks related to patient admissions and discharges using the patient information system.

  About us

  Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

  Our values

  We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

  Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

  Details

  Date posted

  15 August 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,465 a year per annum

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  418-END9602-EH

  Job locations

  Endoscopy Department, Main Building, Luton and Dunstable Hospital

  Lewsey Road

  Luton

  LU4 0DZ

  
  

  Job description

  Job responsibilities

  The post holder will be the primary point of contact for patients and their families within the Endoscopy Unit and will provide a welcoming and professional reception.

  The Endoscopy Receptionist will manage telephone enquiries from patients and internal departments with efficiency and courtesy.

  The post holder will also support the Endoscopy booked admissions process and carry out a range of essential clerical tasks, including the preparation and management of patient documentation, as well as utilise the hospital's computerised patient information system and assist in data collection and reporting, as required.

  Job description

  Job responsibilities

  The post holder will be the primary point of contact for patients and their families within the Endoscopy Unit and will provide a welcoming and professional reception.

  The Endoscopy Receptionist will manage telephone enquiries from patients and internal departments with efficiency and courtesy.

  The post holder will also support the Endoscopy booked admissions process and carry out a range of essential clerical tasks, including the preparation and management of patient documentation, as well as utilise the hospital's computerised patient information system and assist in data collection and reporting, as required.

  Person Specification

  Qualifications

  Essential

  • Good Standard of Education (equivalent GCSE maths/English)

  Desirable

  • ECDL (or equivalent experience)

  Experience

  Essential

  • Previous Reception experience and evidence of competence at the role
  • Experience of working within NHS Environment
  • Experience using the PIMs system
  • Customer Care Experience

  Knowledge

  Essential

  • Organisational skills and the ability to work independently and effectively within a management structure
  • Ability to prioritise and manage own workload
  • Excellent interpersonal skills and communication skills, both written and verbal
  • Excellent telephone manner

  Desirable

  • Knowledge of electronic reporting scheduling system

  Personal Skills

  Essential

  • Reliable, Adaptable and Dependable
  • Able to work under pressure
  • Team focussed

  Person Specification

  Qualifications

  Essential

  • Good Standard of Education (equivalent GCSE maths/English)

  Desirable

  • ECDL (or equivalent experience)

  Experience

  Essential

  • Previous Reception experience and evidence of competence at the role
  • Experience of working within NHS Environment
  • Experience using the PIMs system
  • Customer Care Experience

  Knowledge

  Essential

  • Organisational skills and the ability to work independently and effectively within a management structure
  • Ability to prioritise and manage own workload
  • Excellent interpersonal skills and communication skills, both written and verbal
  • Excellent telephone manner

  Desirable

  • Knowledge of electronic reporting scheduling system

  Personal Skills

  Essential

  • Reliable, Adaptable and Dependable
  • Able to work under pressure
  • Team focussed

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Bedfordshire Hospitals NHS Foundation Trust

  Address

  Endoscopy Department, Main Building, Luton and Dunstable Hospital

  Lewsey Road

  Luton

  LU4 0DZ

  
  

  Employer's website

  https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

  Employer details

  Employer name

  Bedfordshire Hospitals NHS Foundation Trust

  Address

  Endoscopy Department, Main Building, Luton and Dunstable Hospital

  Lewsey Road

  Luton

  LU4 0DZ

  
  

  Employer's website

  https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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