Position: Endpoint Engineer

Job Description:

Forward Air, Inc. is seeking an Endpoint Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices including desktops, laptops, tablets, and cell phones. The Endpoint Engineer is also responsible for working tier 3 escalated issues, assisting other teams in the IT department with projects, and being the on-site face of IT for their location.

Core Responsibilities & Duties:

• Manage hardware imaging and deployment via Microsoft Intune
• Oversee the deployment of security patches for operating systems and desktop applications
• Provide tier three support across the enterprise for all software, hardware, and networking related issues
• Ensure all client requests and operational problems are updated/resolved within a timely manner
• In office support as well as remote support for locations without IT on site
• Assist other IT teams with testing, deployment, and troubleshooting of new software/hardware
• Utilize various Microsoft technologies such as Azure, Intune, Exchange
• Support Cisco conference room kits
• Take part in a monthly on-call rotation
• Maintain accurate hardware inventory
• Support all printers including laser and thermal
• Assist with maintaining internal knowledgebase and training of Service Desk
• Other duties as assigned

Qualifications:

• Bachelor's Degree or 6 years of equivalent work experience
• Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment
• Strong understanding of the Windows Desktop OS architecture, packaging, scripting, and automated deployment tools (SCCM, MDT, PowerShell), MS Office Suite, Active Directory, GPO, and Bitlocker administration
• Experience managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring
• Passionate about delivering exceptional client experience and tier three support
• Able to work independently in a fast-paced environment with ability to change priorities on the fly
• Adheres to department and IT protocols, procedures, and service level agreements
• Experience working with RMM tools
• Experience working in ticketing systems, preferably ServiceNow
• Strong diagnostic and root cause analysis skills

Skills:

• Microsoft 365 Admin
• Experience with troubleshooting thermal printers
• Good time management skills and ability to meet deadlines
• Good analytical, logical thinking and problem-solving skills
• Strong understanding of the organization’s goals and objectives
• Exceptional written and oral communication skills
• Ability to present ideas in user-friendly language to non-technical staff and end users
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment

Forward Air is an Equal Opportunity Employer.

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