• Job Description

  Req#: 4664576
  The Agency's mission is to be boldly innovative in improving the health and quality of life for South Caro linians.
  
  This position is located in the Bureau of Information Technology Services, Richland County.
  
  
  Are you the One? We are looking for an Endpoint Technician I who will participates in all phases of IT audit engagements, including planning, identifying operational controls, evaluating controls, completing audit reviews, identifying deficiencies, and documenting process narratives. Performs selected engagements of information systems, applications, and related business processes to identify control weaknesses. Obtain, analyze, and assess information from multiple data sources. Document information gathered and methods used. Develop spreadsheets used for data analysis and reconciliation. Develop, track, and maintain IT Audit projects. Assist in developing effective communication of findings and control concepts both verbally and in reports to IT management. Participates in scheduled audits with external auditors and examiners. Serves as a resource in troubleshooting and solving complex technical issues. Documents work efforts to track activity and to help establish procedures for IT related problems more expeditiously. Participates in IT Service Desk process improvement and procedure documentation.
  
  
  • Demonstrates excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. When needed; assists the Call Center team with phone coverage to prevent long holds or dropped calls. Receives and resolves incident and request tickets.
  • Resolves complex issues requiring detailed systems and applications knowledge. Analyzes and identifies trends in incident reporting and devises preventive solutions. Meets the established Service Level Agreement when resolving assigned incident and requests tickets. Effectively communicates updates with customers in regards to open tickets via Agency phone, email, or messenger applications.
  • Assists Audit Team Lead with auditing access granted to users by the IT Service Desk staff. Initiate and track remediation efforts for inappropriate privileges. Notifies management of any discovered irregularities.
  • Assists Onboarding Lead with presenting the IT Policy and Procedures presentation to new state employees and contractors during the onboarding process. This role involves presenting comprehensive IT Policy and Procedures information during the onboarding process, ensuring all new hires understand and comply with IT protocols. Works closely with Human Resources and Information Security to ensure successful onboarding of new employees.
  • Responsible for facilitating a seamless integration of new hires—both state employees and contractors—into the organization's IT environment. Provides technical support and step-by-step guidance to ensure successful login and access to necessary systems and applications.
  • Other duties as required. Documents 100% of requests received in a Service Manager ticket.
  The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:
  • Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
  • 15 days annual (vacation) leave per year.
  • 15 days sick leave per year.
  • 13 paid holidays.
  • State Retirement Plan and Deferred Compensation Programs.
  
  A bachelor's degree and experience in automated information or communication system design, installation, operation, and repair.
  
  Related experience may be substituted for the bachelor's degree on a year-for-year basis.
  
  Additional Requirements:
  
  • Sitting or standing for long periods of time.
  • Lifting requirements: 20 lbs.
    
    
    
  
  
  • Knowledge of communication or information systems.
  • Knowledge of various software and hardware infrastructure and their uses including hardware installation, operation, and repair.
  • Knowledge of computer system analysis, design, testing, debugging and maintenance.
  • Knowledge of information security and assurance.
  • Experience in Windows active directory administration.
  • Ability to analyze data and provide solutions to complex problems.
  • Ability to communicate effectively.
  Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.
  
  The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

• About the company

  South Carolina (/ˌkærəˈlaɪnə/) is a state in the Southeastern region of the United States.

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