Engagement and Complaints Officer
Building Operations, Complaints, Building Commission NSW

- Grade: 5/6
- Parramatta, other locations considered
- Full Time Ongoing vacancy

About the Building Commission NSW

The new Building Commission NSW has been established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The new commission will not only be the industry regulator, but also a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state’s housing targets.

The Building Commission NSW is an outstanding place to work due to its commitment to innovation, collaboration and professional development. With a focus on transparency and accountability, the commission cultivates a culture of integrity and responsibility.

Those who join the organisation can be confident in contributing to meaningful work that positively impacts the built environment and the greater community, making it an exciting and fulfilling place to build a career.

This is a fantastic opportunity to join the next phase of the Building Commission within NSW. https://www.nsw.gov.au/housing-and-construction/building-commissioner

Responsibilities include:

- Delivering high-quality customer-focused services
- Find opportunities to cooperate with internal and external stakeholders to improve outcomes for customers
- Engage other teams to share information and jointly solve problems
- Support and buddy with team members in challenging situations
- Keep legislative knowledge up to date and apply specialist advice when required
- Take the initiative to progress and deliver own work and that of the team

To be successful in this role you will have:

- Demonstrated experience in complaint handling and negotiating successful outcomes for customers
- Strong verbal and written communication skills, and an analytical mind
- Demonstrated ability in balancing competing priorities
- Proven success in driving business improvement initiatives to optimise the customer experience
- Extensive use of data bases and other technologies

If this sounds appealing to you, we welcome your application!

What we need from you

An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

Looking for more information? Why not reach out to Kathryn Mitchell, Manager Kathryn.mitchell@customerservice.nsw.gov.au OR (02) 9566 8319.

Salary Clerk Grade 5/6, with the base salary for this role starting at $93,295 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Scott Hinchliffe via scott.hinchliffe@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 14 th March 2024 (9.59am)

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via scott.hinchliffe@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process