• Job Description

  Req#: 2705
  Employer is a leading CRM, BI, and eCommerce services firm and the largest dedicated provider of on-shore and rural sourcing services in the US. Join Employer for the opportunity to work on innovative projects with Fortune 1000 clients and be part of a high-quality team.
  
  Location:
  - Remote
  
  Position Description:
  - The Engagement Delivery Manager is responsible for driving the delivery of professional services to customers.
  - Manage project delivery, customer satisfaction, profit/loss, and utilization for assigned engagements.
  - Work with sales staff to drive business and sales planning, client and project needs analysis, and ongoing coordination and communication with internal management.
  - Experience/understanding of remote and/or offshore delivery model required.
  - Responsible for successful delivery of mid and large-scale customer projects and programs.
  - Report to the Vice President of Professional Services.
  
  Job Responsibilities:
  
  Project Success:
  - Oversee one or more teams of Salesforce consultants.
  - Manage relationships with customers' technology teams, business sponsors, and executive leadership.
  - Guide clients towards leveraging best practices and avoiding common implementation and management pitfalls.
  - Coach project leadership personnel on managing a team to consistent success.
  - Ensure on-time, to-spec, and on-budget delivery across the entire project portfolio.
  - Ensure team follows company policies and procedures.
  
  Delivery:
  - Assist in authoring and delivering Project Scope documents and Statements of Work.
  - Monitor project performance and identify risks and concerns.
  - Collaborate with customers to define and execute project plans.
  - Provide high-level status reports to client executive management.
  - Review overall engagement performance and present to internal governance management team.
  - Ensure customer satisfaction through quality management.
  - Provide financial forecasts for contracted engagements.
  - Ensure proper protection and retention of deliverables.
  
  Account Management:
  - Identify and build additional opportunities by fostering and expanding client relationships.
  - Cultivate additional revenue opportunities and collaborate with account management.
  - Manage and oversee strategic accounts.
  
  Sales Engineering:
  - Assist sales in scoping and project estimation efforts.
  - Leverage project leads for scoping or estimation assistance.
  
  Other:
  - Train and mentor project managers and consultants.
  - Instill enthusiasm and high-energy in the team.
  - Stay current with technology trends relating to Salesforce CRM.
  - Participate in interviewing future team members.
  - Responsible for other duties as needed.
  
  Qualifications:
  
  Required Skills/Experience:
  - Dynamic leadership with ability to engage and inspire teams.
  - Excellent customer interaction, interpersonal, and problem-solving skills.
  - Strong project/program management skills.
  - Ability to identify and grasp broad business and service delivery objectives.
  - Experience working collaboratively with multi-channel delivery model.
  - Strong understanding of end-to-end functionality of Salesforce CRM solutions.
  - Experience partnering with Sales Teams in responses to RFI, RFP, and writing SOWs.
  - Strong understanding of Agile Framework.
  - Experience delivering projects utilizing Agile and Adaptive/Hybrid Agile methodologies.
  - Ability to manage project engagements generating monthly revenues of $250K+.
  - Professional, positive can-do attitude.
  - Business sense and ability to manage customer expectations.
  - Certified Scrum Master.
  - Bachelor’s degree in a technical or business field.
  - 7+ years of expertise with Salesforce CRM.
  - 10+ years of total experience in application development and maintenance, including project management.
  - 10+ years of Software Consulting experience.
  - 5+ years of experience in managing the delivery of consulting services.
  - 3+ years of experience in Business Analysis.
  - 5+ years of software implementation and/or system deployment experience.
  - Excellent presentation skills.
  
  Preferred Skills/Experience:
  - MBA or MIT.
  - Salesforce Certifications (Admin, Consultant, Developer).
  - Formal project management certification (PMP/Prince2 or similar).
  
  Additional Information:
  - Eagle Creek is an Equal Opportunity/Affirmative Action Employer.

• About the company

  The industry leader in U.S. Onshoring, Eagle Creek provides CRM, business intelligence and application development consulting services.

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