• Job Description

  Req#: 25010777

  At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

  From building next-generation apps and microservices in Kotlin to using AI to help protect our franchise and customers from fraud, you could be doing entrepreneurial work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power our digital systems, services, products and platforms. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture.

  Join Team Amex and let's lead the way together.

  The position of Engineer will be on a dynamic and growing team within the Global Risk & Compliance (GRCT) organization at American Express. The successful candidate will be responsible for designing scalable and optimal solutions across the Compliance & Risk domains with hands on configuring in the Service Now platform as well as groundbreaking technology to offer the best solution to support the business needs. They will provide ServiceNow experience, using business and technological knowledge to help develop and implement business partner strategies on time and within budget. The Candidate will participate in a wide range of activities across the portfolio, supporting functional capabilities and working primarily with other engineers, product owners, and staff engineers:

  • Responsible for the timely delivery of development projects and may be involved in all aspects of the development life cycle, from requirements analysis and design through development, testing, implementation, and documentation.
  • Completes technology/implementation design documentation.
  • Provides estimates for design, build, test, and implementation phases.
  • Undertakes regular code reviews to ensure alignment with development, implementation, and performance standards.
  • Assists with updates to program specification/implementation documentation.
  • Works with scrum team to prepare configurations for production.
  • Involved in unit, integration, and user acceptance testing - reviews test scripts; aligns with wider testing strategy.
  • Raises issues, provides feedback, and proposes changes to implementation specifications.
  • Provides consultation to product owners with recommendations to drive their requirements to success.
  • Provides input into technology roadmap and architectural direction based on product roadmaps. This can include supporting product evaluations through tooling recommendations based on gaps/needs, as well as helping to identify 3rd party technological and security strengths/gaps as period assessments of tooling as business/climate needs evolve and products offered change
  • Participate as member of a scrum team using agile principles and tools including Rally.

  Minimum Qualifications:

  • 3+ years hands-on experience in ServiceNow including experience with IRM solutions/components
  • Overall 5+ years of development experience
  • Hold ServiceNow Certified System Administrator credentials (CSA)
  • Hands-on experience with ServiceNow configurations, workflows, scripting, UI policies, ACLs, Integrations and CMDB
  • Experience using applicable programming methodologies: JavaScript, API (Restful), XML, Java, Jelly scripting, Angular JS
  • BS or MS Degree in Computer Science, Computer Engineering, or other technology area
  • Excellent verbal and written communication skills demonstrated by the ability to present complicated technology solutions to multiple audiences, from the engineering team to Senior leaders.

  Preferred Qualifications:

  • Working knowledge of GCP
  • Experience building/performing JS utilities and full stack development experience
  • 5+ years Agile Framework experience as well as hands on Scaled Agile experience
  • Machine Learning or Generative AI knowledge is a plus
  • An understanding of GRC/IRM industry trends

  We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

• About the company

  At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.

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