• Job Description

  Req#: 21001977

  GCI's Engineer II, Quality Assurance/Quality Control will ensure services delivered to customers meet quality control, network, and telecommunication industry standards. Collaborates with project management, project engineering, Service Management Center (SMC), and project teams to provide quality service and customer support within the company and/or between business departments that follow telecommunication industry standards using engineering principles.

  Essential Duties:

  • Verifies services delivered to internal & external GCI Technology Services customers meet quality control and network standards for GCI products (i.e., Dedicated Internet Access, AdvantageIP, Enterprise SIP, Managed Voice, Managed Wi-Fi, Managed Firewall, etc.), validates those services delivered are monitored and documentation is up to date and accurate.
  • Coordinates with project management, engineering team, and Service Management Center on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials, mentors’ junior engineers and technicians.
  • Creates and/or revises network drawings.
  • Monthly and quarterly metrics and reporting
  • Performs audits of services delivered to customers including all documentation and or drawings.
  • Creates and/or updates Quality Assurance/Quality Control Standards

  Knowledge, Skills, and Abilities:

  • Experienced with quality controls, processes, and network engineering standards.
  • Knowledge of Technology Services customer services, network equipment, and configuration
  • Knowledge of standard network engineering concepts
  • Knowledge of firewalls, routers, switches, voice and/or video hardware, network applications and related technologies
  • Experienced in Layer-2 and Layer-3 data network systems.
  • Demonstrated knowledge of IP address nomenclature, protocols and routing
  • Ability to create and edit network drawings.
  • Ability to interpret complex customer network drawings and technical documentation and disseminate to team members.
  • Proficient with drawings, blueprints, schematics and related technical renderings
  • Proficient use of Microsoft applications including Visio, Word, Excel, and Access
  • Experienced with Web based design applications.
  • Follows instructions and engineering specifications; create, document updates following engineering change procedures regarding a diverse voice and data telecommunications network.
  • Experience working with project deadlines.
  • Demonstrated internal and external customer service skills.
  • Ability to facilitate communication across a multi-location department while maintaining a focus on details.
  • Ability to work independently, under time constraints, and in an environment with changing priorities and goals; ability to prioritize multiple projects.
  • High level of interpersonal skills; well-developed written and oral communication skills including active listening skill
  • Ability to provide training to team members on technology.
  • Ability to work independently and within a team environment, professionally.

  Certifications: Industry specific certifications are highly valued and contribute toward education required.

  • Associate level: CCENT, CCT, CCNA, CCDA, JNCIA
  • Professional level: CCDE, CCIE, JNCIE-SP /advanced level, PE
  • Additional Examples/types of certifications:
  • HDI
  • Microsoft
  • ITIL
  • CompTIA

  Level Definition:

  Position Title: Engineer II, Quality Assurance/Quality Control

  Grade: E06

  Additional Job Requirements: Mid-level position for the engineering professional. Must have a comprehensive understanding of telecommunications operations and functions and be familiar with Engineering functions, aspects, applicable codes, and standards. Receives work assignments of a higher level but also receives general guidance, periodic review, and direction from the supervisor. Participates in larger projects and can be counted on to complete specific assigned engineering tasks on time and within budgeted costs. Capable for providing technical direction to junior engineers and technicians. Demonstrated time management skills to manage multiple complex projects smoothly and professionally on time and on budget.

  Minimum Qualifications:

  • Minimum of four years’ experience in any combination within the fields listed below:
  • Experience in Quality Assurance and Quality Control
  • Progressive experience in the information technology field within in a network environment
  • Documented experience in environment requiring complex project management, network design and engineering.
  • Experience in Engineering Network Design
  • High School diploma or equivalent required.
  • Bachelor’s degree in Computer Science or related engineering discipline required.
  • Or, in addition to minimum experience required; a combination of relevant education and/or work experience sufficient to perform the duties of the job may substitute for the degree on a year for year basis.
  • Graduate Degree in Engineering may be substituted for professional engineer experience on a year for year basis.

  Job Requirements at All Levels:

  Physical Requirements: Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near, mid-range, and color. Ability to lift and carry up to 25 lbs.

  Working Conditions: The work area must be quiet and free of distractions. Lighting must be adequate and without glare. Distracting noises should be kept to a minimum. The employee’s desk must be adequate, designed to safely accommodate the equipment the employee must use, e.g., computer, printer, keyboard, monitor etc. The employee must have reliable connectivity to the internet to access GCI via VPN. Employee workstation must comply with GCI’s ergonomics standards. Work can be intense and stressful due to time/resource limitations when scheduling multiple tasks with inflexible deadlines.

  The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

  Driving Requirements (if applicable): Must possess and maintain a valid driver’s license, proof of insurance, and a satisfactory driving record. May need to drive to company facilities and/or customer sites.

  EEO: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

  Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this job.

• About the company

  GCI Communication Corp is a telecommunications corporation operating in Alaska.

Notice