Job Title:

Job Description

We are searching multilingual talents like YOU for our excellent Customer Service Team!

You speak English as well as fluently?

Brilliant! Then work with us!

Become a Customer Service Advisor (m/f/d) for our service team at Concentrix Berlin and help us deliver exceptional customer experiences for one of the world’s biggest, most well-known and leading social media companies.

Working within our friendly and supportive team you will:

• Provide support to advertisers and agencies (SMBs) for various queries generated via different communication channels such as: phone, chat and email
• Provide pre- and post-sales support for all self-service advertising products
• Provide product and tool support to enhance our clients’ experience
• Use tools and systems to identify customers’ issues, addressed in their raised queries
• Escalate the client's problems to the corresponding groups of the resolution
• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve usage of our solutions
• Maintain high customer satisfaction, while representing a major brand

Your Skills:

• Online Advertising Experience is a big plus
• Prior working in service organization is desired
• Excellent written and verbal communication
• Fluent, verbal and written in English (C1)
• Familiarity with social media and you are active on them
• Familiarity with online advertising products/vendors
• Ability to multitask & work under pressure
• Fast learner, diligent worker

Your Benefits;

• €2,500 gross monthly salary / €30,000* gross annual salary.
• Homeoffice in Germany**
• Your work equipment will be provided by us.
• 6 weeks paid training and ongoing coaching - all online.
• Great team events, Summer and Christmas parties, barbecues and much more fun

If you are looking for a new opportunity with an employer who really supports you, then start right now and apply directly here or write us an Email with your application documents to jobsberlin@concentrix.com !

*For more details, please contact the TA Team.

**If you are based in Sachsen, Hamburg or Hessen, we are not able to offer this position in Homeoffice. Please visit us for more exiting jobs at our different sites: https://jobs.concentrix.com/global/de/

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