• Job Description

  Req#: 2312

  Enhanced Care Management Program Coordinator

  Kern Family Health Care, 2900 Buck Owens Blvd., Bakersfield, California, United States of America Req #2312

  Friday, February 23, 2024

  We appreciate your interest in our organization and assure you that we are sincerely interested in your qualifications. A clear understanding of your background and work history will help us potentially place you in a position that meets your objectives and those of the organization. Qualified applicants are considered for positions without regard to race, color, religion, sex (including pregnancy, childbirth and breastfeeding, or any related medical conditions), national origin, ancestry, age, marital or veteran status, sexual orientation, gender identity, genetic information, gender expression, military status, or the presence of a non-job related medical condition or disability (mental or physical).

  KHS reasonably expects to pay starting compensation for the position of Enhanced Care Management Program Coordinator in the range of $30.20 – $40.05 hourly.

  Our Mission.. Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system.

  Definition:

  This position reports to the Manager and the Director of the Enhanced Care Management Department. The ECM Program Coordinator will coordinate and lead program planning for the ECM program overall. The ECM program is required through the Department of Health Care Services (DHCS) to contract with program providers in the community. The ECM program currently has 28 program providers and is expected to continue to expand services and contracts. This position will work directly with the ECM Administrative team and the contracted ECM providers to coordinate the overall program. This will include assisting with provider questions, issue resolution, project management, arranging Operational/Quality meetings, organizing agendas, and preparing meeting minutes in accordance with NCQA accreditation standards.

  Distinguishing Characteristics:

  Partner with the ECM Administrative team and leaders across the organization to support the development of strategies that align with organizational objectives and assist with the implementation of the ECM program throughout Kern County. Partner with ECM program providers to ensure program compliance. Help track and measure any quality improvement strategies for the ECM program overall. Ensure regular communication between the ECM program and program providers.

  Essential Duties and Responsibilities

  • Coordinates and organizes projects and meetings for the ECM program;
  • Coordinates and facilitates both internal and external meetings;
  • Develops and publishes detailed meeting agendas, meeting minutes that meet NCQA standards, and any other necessary documentation;
  • Identifies and manages project deliverables, dependencies, and critical path milestones as necessary;
  • Supports the successful implementation of projects within timelines for associated department assignments and tasks;
  • Provides technical and administrative support for the development of business cases and system reports for projects and/or programs;
  • Works with the ECM Administrative Team to develop and refine tactical department and program initiatives;
  • Attends project meetings, follows up on assigned tasks, and communicates the status of projects to the ECM Administrative Team.
  • Develops and publishes communications to project stakeholders.
  • May assist the ECM Administrative Team with reviewing KHS policies and procedures to ensure they continually meet DHCS requirements;
  • May assist the ECM Administrative team and other partners with monitoring Key Performance Indicators for the ECM program;
  • Collaborates with the ECM Administrative Team, leaders and staff, subcontractors, network providers, and entities included, but not limited to local community-based organizations, local health department, behavioral health and social services, child welfare systems and members in ECM efforts and initiatives;
  • Performs miscellaneous job-related duties as assigned;

  Employment Standards

  Education:

  • Bachelor’s degree in social work, health care, public policy, business, or related field preferred;

  Experience:

  • Minimum of two (2) years’ experience as a Senior Support clerk or equivalent experience including strong organizational and planning skills; experience in project planning preferred; any equivalent combination of education and experience.

  Special Skills:

  • Ability to execute quickly and handle multiple projects simultaneously;
  • Strong attention to detail;
  • Proven track record of successful program coordination;
  • Ability to interpret quantitative analyses of operational problems;
  • Ability to understand and implement continuous improvement processes;
  • Ability to analyze business results and develop programmatic and operational reports.

  Other:

  Required travel up to 20%. Possession of valid California Driver’s License and proof of valid State required auto liability insurance.

  We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis.

  Other details

  • Pay Type Hourly
  • Min Hiring Rate $30.20
  • Max Hiring Rate $40.05
  • Travel % 20
  • Telecommute % 0
  • Required Education High School

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• About the company

  Welcome to Kern Family Health Care, where your health is our mission.

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