Company Description

Make a world of difference.

Want to make a difference in the world? Become a Keypather.

From guiding the student experience, to delivering programs that meet the needs of the future-of-work and help solve our global social and economic challenges, every one of our people (Keypathers!) create impact, every day.

Roles at Keypath Education are available as fully remote, hybrid, or in-office.

Job Description

The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communication with prospective students through phone calls, emails, or text messages regarding the University and program
• Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system .
• Responsible for supporting students using a consultative process to ensure the student has all the information to make an informed decision about the University and program from lead to start .
• Use the database to track student progress and any communication with students .
• Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager .
• Provide feedback when needed on lead quality, quantity, and applicable trends.

Qualifications

Education: Bachelor’s degree required

Experience:

• Demonstrated critical thinking skills, decision-making, and problem-solving skills.
• 2- 3 years of sales experience (in an outbound call center preferred)
• General knowledge of higher education and/or College admissions and recruitment experience preferred.
• Technically proficient.
• Excellent written and verbal communication skills
• Goal oriented and demonstrated ability to meet sales targets.
• Excellent written and verbal communications skills including the ability to successfully work with all levels of management.
• Supervisory management skills and the ability to oversee delegated tasks.
• Proven ability to effectively provide training and explain processes and procedures.
• Knowledge of planning processes and issues.

Technical S kills:

• Proficient with Microsoft Office Suite including Outlook, Word, Excel, Power Point. Experience with CRM preferred.

Special Requirements Specific to Job:

• Self-motivated
• Proactive
• Able to multitask
• Excellent written and oral communication skills
• Strong attention to detail
• Customer service skills
• Team player
• An understanding of the Higher Education and Post-Secondary Education sector, including working for a Higher Education Institution, preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

Benefits Include

• Competitive Array of Medical, Vision and Dental Insurance
• Company Paid Life/AD&D, Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Partner Degree Program - Earn a free degree from one of our partner institutions
• 401 (k) Retirement Contributions Company Matching
• Paid Leave Policies
• Generous Paid Time Off Policy
• Professional Development Programs
• Remote/Flexible Work Options

Want to make a difference in the world? Become a Keypather.

Apply today

A little bit about us

Keypath Education is a leading global edtech company that partners with the world’s leading Universities to create innovative and in-demand online education programs and champion the student journey from enrolment to graduation. We are a rapidly growing, fast-moving international team who value community, collaboration, innovation, and lifelong learning.

Certified as a Best Place to Work by the Chicago Tribune, our in-country office is in Schaumburg, Illinois. We gather teams of experts from digital marketing, course development, web development, finance, and student service backgrounds to support university partners in the US and around the world.

Why Keypath
Sure, anyone can tell you how good their company culture is, but we encourage you to read our reviews and form your own opinion. We’ve got a caring and engaged Global CEO who replies to Glassdoor reviews personally and recognizes that the only way we can achieve our vision is through an inclusive culture that celebrates diversity, works in harmony, and cares for our community.

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state, or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.