Job Summary: The purpose of this position is to maintain the accuracy and quality of student registration records, performs student and registration processes, and troubleshoots various student account issues.

Minimum Qualifications:

High School Diploma

Licensing Requirements:

Hiring Range: 33,105 - 41,381

Preferred Qualifications: Experience with student information systems (ideally Banner) and work in admissions, a welcome center, or enrollment services position

Job Specific Task List:

• Assists with processes such as: confirmation of attendance process, changes of major, pending drop, waitlist, updating student records, and various other processes related to student accounts. Communicates deadlines and process questions and troubleshoots issues for front-line staff and faculty. - (Essential)
• Ensures accuracy of enrollment data in processing and resolves inconsistencies. - (Essential)
• Performs the manual processing of registration, changes of major, change of status forms, and entering of last date of attendance for student registration or enrollment changes that require special consideration due to registration deadlines/policies. - (Essential)
• Develops, maintains, and provides reports related to registration, call initiatives, and other enrollment-related activities for use in assessment of services and/or marketing lists for Office of College Advancement and other departments. - (Essential)
• Participates in and supports the no pay process. - (Essential)
• Provides guidance and troubleshooting for faculty, students and staff with problems related to records and registration. - (Essential)
• Supports the Enrollment Services team, including Admissions Records staff, with processes. - (Essential)
• Investigates and manages potential fraudulent accounts and fraudulent activity. - (Essential)
• May present about Enrollment Services responsibilities, projects, and initiatives to other college staff. - (Essential)
• Provides front-line customer service to students for student registration and enrollment issues. - (Essential)
• Other duties as assigned. - (Essential)

Job Type: Fulltime, 12-month

About Us: www.hacc.edu

Our Purpose: Learning for all; learning for life.

Our Core Values: A Circle of Caring

Caring by Creating Our Future Together

• We work together to shape and build our preferred future.
• We encourage and celebrate creativity and innovation.
• We set high goals and strive to achieve them.
• We strive to provide exceptional service to all who help shape our future.

Caring for Each Other

• We are gateways to student success and opportunity.
• We promote respect, collegiality, and equity-mindedness in all we say and do.
• We nurture awareness and cultural sensitivity to create a climate of trust.
• We are growth-minded, believing that each of us is capable of learning, developing and growing to support our mission.

Caring by Doing What is Right

• We are honest and hold each other and ourselves to the highest ethical standards.
• We provide the most accurate information available in all communications.
• We are transparent about our decisions as individuals and teams.
• We embrace broad engagement in the shared governance process.