• Job Description

  Req#: JR_025850

  You could say Brightree by ResMed is a technology company. And that’s true. But Brightree is, at its heart, about people. We develop innovative, end-to-end technology solutions and services for people facing everyday challenges in the post-acute care industry. Brightree helps streamline processes, improve efficiency, and increase profitability. For over fifteen years, organizations big and small have put their trust in us—for our wide-ranging solutions, our leadership, and our unmatched customer service. Going to work each day and creating new ways to positively impact our customers’ businesses and the lives of patients is just what we do. Because Brightree is, after all, about people.

  To learn more about Brightree technology and solutions watch this short video by our CEO: https://www.brightree.com/whychoosebrightree

  Are you looking for a customer service position in the Atlanta area? ResMed looking for an Enrollment Specialist to provide exceptional customer service and support to all clients in facilitating insurance payer enrollments for electronic claim submissions and electronic remittances purposes.

  **Must Be Willing To Work Onsite 1-2 times per month **

  
  Let’s talk about Responsibilities

  • Process incoming Enrollment requests for Commercial/Government insurance plans for new and existing clients serving as liaison between the client and the clearinghouse, Change Healthcare
  • Review and process Payer enrollment agreements that have been mailed to the Brightree Enrollment Team
  • Manage and complete product/service activation requests by following configuration steps and setting appropriate feature settings in the Brightree operating system
  • Coordinate and collaborate daily with internal and external partners to ensure a positive and successful Enrollment experience for our clients
  • Respond to customer requests regarding system setup and activations
  • Accurately document interactions with customers and vendors in Salesforce following standard processes
  • Follow departmental procedures for case tracking and system updates
  • Process customer and internal escalations per department guidelines

  
  Let’s talk about Qualifications and Experience
  

  Must have:
  • Knowledge of software products such as Word and Excel
  • Demonstrated ability to consistently follow documented processes or task workflows
  • Demonstrated ability to manage detailed tasks with accuracy and completeness
  • Ability to multi-task and manage ongoing task priorities
  • Demonstrated ability to complete analytical tasks with minimal supervision
  • Ability to work independently and within a group
  • Ability to successfully communicate with customers and partners using verbal and written communication methods
  • Ability to work standard business hours 8:00 a.m. to 5:00 p.m., EST

  Preferred:
  • Experience using Customer Relationship Management tools such as Salesforce
  • Knowledge of electronic insurance setups and processes
  • 3+ years’ experience in the healthcare claims and customer service
  

  We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
  
  Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

  At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: 16.02 - 20.02 - 24.02 USD Hourly

  For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

  Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

  Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

• About the company

  ResMed is a San Diego, California-based medical equipment company.

Notice