• Job Description

  Req#: 11634
  The Enrolment Services Advisor is responsible for guiding and supporting students throughout their entire student experience at Douglas College. The Enrolment Services Advisor provides high quality and professional service, advice and counsel to current and prospective (domestic and international) students, applicants, parents, alumni and the general public across Enrolment Services areas of responsibility, including, but not limited to, admissions, registration, tuition and student fees assessment and collection, student records and transcripts, transfer credit, and student financial support including government student loans and awards/scholarships.
  
  
  The Enrolment Services Advisor serves as a student’s first point of contact for Enrolment Services, is critical in delivering excellent customer service experiences, and ensuring first point of resolution to all inquiries for Enrolment Services. The Enrolment Services Advisor has knowledge and understanding of all areas of enrolment services and/or Registrarial profession to play an integral role in the design, delivery and evaluation of services and makes recommendations on the establishment of service values and standards. The Enrolment Services Advisor is part of a network of advising and service professionals across the College that collectively contributes to improving the student experience. This advisor position is unique in that it is heavily customer facing and advisors rotate between shifts of serving students through phone, email, and in-person daily.
  
  
  The Enrolment Services Advisor acts as a liaison for students with internal and external departments and (agencies, including other post-secondary institutions, provincial and federal agencies.

• About the company

  Douglas College is the largest public degree-granting college institution in British Columbia, Canada.

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