Enterprise Holdings
Entegral Customer Retention Representative - Remote
This job is now closed
Job Description
- Req#: 472402
Employer Industry: Software-as-a-Service (SaaS)
Why Consider this Job Opportunity:
- Salary up to $44,800
- Competitive career advancement opportunities
- Comprehensive benefits package including paid vacation, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing and 401(k) employer match
- Remote work opportunity for residents of AZ, CA, FL, IL, LA, MD, MI, MN, MO, NJ, NV, NY, OH, OR, PA, TN, TX, VA, WA, and WI
- Inclusive and diverse work environment
- Opportunity to work in an agile-methodology environment and make a meaningful difference
What to Expect (Job Responsibilities):
- Resolve inbound program-related problems and requests in a retention support environment
- Accurately complete tasks and projects in a time-efficient manner
- Document requests within the tracking management system with clear, concise, and accurate information
- Identify and communicate gaps in department knowledge required to solve retention support requests
- Maintain established service level agreements to manage customer expectations and quality standards
What is Required (Qualifications):
- Must be at least 18 years old
- Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
- Bachelor’s Degree required
- At least one year of experience in a customer support role
- Experience maintaining established service level agreements to manage customer expectations and quality standards
How to Stand Out (Preferred Qualifications):
- Strong written and verbal communication skills
- Strong Microsoft Excel skills
- Strong attention to detail and ability to be flexible with changing priorities and requirements
- Ability to multitask efficiently
- Excellent time management and prioritization skills
#SoftwareAsAService #RemoteWorkOpportunity #CareerAdvancement #InclusiveWorkEnvironment #AgileMethodology
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Enterprise Holdings offers a total transportation solution. Through its regional subsidiaries, the company operates the largest fleet of vehicles in the world through a global network of more than 9,900 fully staffed airport and neighborhood locations under the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands.
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