About this role:

Wells Fargo is seeking a Senior Business Execution Consultant to primarily support 2nd shift (12pm – 8pm MT) in a Wells Fargo Enterprise Incident Management Command Center.

The position will support a team that provides ongoing monitoring and identification of incidents having the potential for operational risk to Wells Fargo customers, employees, and buildings across the company’s global footprint.

Responsibilities include providing oversight and impact summary of any potential or existing incidents based upon defined and repeatable impact assessment methodologies, and escalation of risk analysis to ensure timely and effective response by Enterprise Incident Management leadership. Chandler Arizona represents one of 3 Command Centers and will primarily provide 2nd shift coverage (12-8 MT), in support of our ability to monitor global events impacting Wells Fargo in a 24/7/365 always-on event intake, detection, triage, and response environment.

Additional responsibilities may include:

Triggering the broader Enterprise Incident Management (EIM) and support response model when activated including notification and call support for:

• Emerging risk and incident assessment
• Activation of the company’s Enterprise Incident Command Center response structure
• Communicating risk and response activities in a dynamic and fast-paced environment

In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications, US:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Education in and/or experience with concepts of incident management and risk intelligence
• Understanding of resiliency, emergency management, and incident response
• Strong analytical skills with high attention to detail and accuracy
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Effectively work in a highly matrixed organization
• Knowledge and understanding of business intelligence
• Familiarity with ArcGIS or other geospatial mapping tools
• Familiarity with Everbridge Mass Notification or other notification tools

Job Expectations:

• Ability to work in a 24/7 command center
• This position will require on-call, weekends, and holiday work as needed
• Education in and/or experience with concepts of incident management and risk intelligence
• Understanding of resiliency, emergency management, and incident response
• Contribute to the development and refinement of incident response procedures, job aides

Posting End Date:

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.