ICONMA
Enterprise IT Network Operations Center Analyst
7 days agoWhat's your preference?
Job Description
- Req#: 25-70061
- Monitors Network/Telecomm infrastructure utilized by Client Customers
- Provides first-level troubleshooting, verification, resolution and/or timely notification of system-generated alerts and coordination/closure of incident tickets
- Reviews system and performance data from multiple sources to analyze anomalies and variances from normal thresholds taking appropriate action
- Leads Service Alert Notifications process and the TAC line support
- Monitors dashboards and portals for triggered alerts
- Observes equipment and control panels for operator messages or error indicators taking appropriate action
- Sets up and runs diagnostic tests and reacts appropriately to the messages and reports errors or machine malfunctions as required
- Ensures conformance with Standard Operating Instructions (SOIs), established processes, and workflow in an integrated team environment.
- Responsible for communicating all business activities in an effective and timely manner to management and for maintaining professional conduct consistent with company policy and procedures.
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Our Client, an Aerospace and Defense company, is looking for an Enterprise IT Network Operations Center Analyst for their Remote location.
Responsibilities:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
About the company
ICONMA is a nationwide consulting firm with corporate headquarters in Troy, MI, providing Professional Staffing and Project Based Services and Solutions for Fortune 1000 clients in a broad range of industries. Core Industries served include: Biotech/Ph...
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